Field Care Supervisor

Excellence Healthcare Services Ltd is looking for an experienced, organised and compassionate field care supervisor to join our domiciliary care team.

This is a varied field and administrative role, providing an important link between our service users, care workers and management team.

The field care supervisor will spend a significant proportion of their working time in the community, monitoring the quality of care, carrying out staff spot checks and observations, conducting client assessments and reviews, supporting care workers and maintaining strong relationships with service users and their families.

The role also includes administrative responsibilities arising from field activities, including completing assessments, reviews, care documentation, quality records and ensuring that identified actions are appropriately followed up.

• Carry out regular and unannounced spot checks on care workers in service users' homes
• Observe and monitor the quality of care being delivered
• Monitor staff punctuality, professionalism, appearance, communication and adherence to care plans
• Carry out staff competency observations, including medication, infection prevention and control, moving and handling and other relevant areas
• Identify poor practice, performance concerns and training or development needs and escalation appropriately
• Provide carers with constructive feedback, coaching and practical support
• Support new care workers during induction, shadowing and their transition into independent community working
• Assist with staff supervisions and performance monitoring as required

• Conduct initial assessments and home visits for new and prospective service users
• Contribute to the development of person centred care plans and risk assessments
• Carry out scheduled client reviews and reassessments
• Review care arrangements when a service user's needs or circumstances change
• Develop and maintain positive professional relationships with service users and their families
• Obtain feedback from service users and relatives regarding the quality and consistency of care
• Ensure care workers are following agreed care plans and respecting individual preferences
• Identify changes in a service user's health, mobility, wellbeing or support needs and ensure concerns are appropriately escalated
• Support the introduction of new care workers to service users where required
• Respond professionally to concerns raised by service users or relatives and ensure appropriate follow up

• Act as an accessible point of support for care workers in the community
• Attend service users' homes where concerns, incidents or care-delivery issues require supervisory input
• Provide practical guidance to care workers dealing with changing or more complex situations
• Support the safe implementation of new or amended care packages
• Identify concerns regarding equipment, moving and handling arrangements or the home environment and report / elevate appropriately
• Work closely with the care coordinator and management team regarding changes affecting service delivery
• Assist with resolving day to day field issues promptly and professionally

The field care supervisor will form part of the operational contingency arrangements for the service.

Where necessary to maintain continuity of care, the field care supervisor may be required to cover care calls during their contracted working hours, for example where there is unexpected staff absence or an urgent need for cover.

Where the field care supervisor undertakes agreed care calls outside their contracted working hours, those additional hours will be paid separately at the applicable rate.