Operations Manager

Job summary

Elm Lodge Surgery is seeking a full-time (37.5 hours per week) Operations Manager who is passionate about working as part of our team to provide excellent patient-centred care.

Main duties of the jobThe successful candidate will be a key part of the practice leadership team and will share our vision of excellent patient-centred care.

You will have experience leading high performing teams with compassion.

Your main role will be taking responsibility for the day-to-day operations of the surgery reception and administration team.

A high degree of confidentiality, sensitivity, discretion and tact is required.

Experience of working in a GP surgery is essential. Support and training for the role will be provided.

The successful candidate will be expected to work fixed hours including some 8am starts and some 6:30pm finishes. The surgery is open Monday to Friday.

About us We are a GP Partnership in Dulwich (SE24) with high patient satisfaction and outstanding health outcomes.

The surgery team is experienced, with many of our colleagues having worked at Elm Lodge for over 10 years. We are welcoming to new team members.

We prioritise providing a good service to our patients, and seek to work in a way that is environmentally sustainable.

Details Date posted
05 September 2026

Pay scheme

Other Salary
Depending on experience

Competitive London salary dependent on experience

Contract Permanent Working  pattern

Full-time,

Flexible working

Reference numberAJob locations2 Burbage RoadLondonSE
24 9HJ
United Kingdom Job description

Job responsibilities

Job title:

Operations Manager

Reports to:

Practice Manager Accountable to:
Practice Manager

Hours:

37.5 per week

You will be responsible for leading:

Day-to-day operations of reception and administration

Health and safety at the surgery

Data security and protection

Maintenance, security and insurance of the surgery building

You will also work with the practice manager to:

Support quality and safety, including QOF and other targets

Prepare clinical and non-clinical rotas

Support CQC compliance

Prepare and update practice policy documents

Prepare accounting information and NHS compliance submissions

Maintain surgery HR records
Job description
Job responsibilities

Job title:

Operations Manager

Reports to:

Practice Manager Accountable to:
Practice Manager

Hours:

37.5 per week

You will be responsible for leading:

Day-to-day operations of reception and administration

Health and safety at the surgery

Data security and protection

Maintenance, security and insurance of the surgery building

You will also work with the practice manager to:

Support quality and safety, including QOF and other targets

Prepare clinical and non-clinical rotas

Support CQC compliance

Prepare and update practice policy documents

Prepare accounting information and NHS compliance submissions

Maintain surgery HR records

Person Specification

Qualifications

Essential Good general education to A Level or equivalent

Desirable

Degree level qualification in a subject related to management or business

Vocational qualifications related to general practice administration or management

Experience

Essential

Experience of working in a GP practice

Experience of leading a team

Key Skills

Essential Excellent IT skills including MS Excel Excellent written and spoken skills in English Desirable Leading  team meetings

Handling HR matters including drafting contracts of employment, performance management and grievances

Responding to complaints

Processing documents and referrals in a GP practice
Person Specification

Qualifications

Essential Good general education to A Level or equivalent

Desirable

Degree level qualification in a subject related to management or business

Vocational qualifications related to general practice administration or management

Ex…