People Operations Administrator

Time commitment: Full-time preferred
Location: Hybrid working: three days in the London office (Mon/Wed/Thu) and two days remote.

We consider alternative requests to this.
Office: 140 Borough High Street, London, SE1 1LB

Reporting to: Head of People

About Paloma
In 2024, our founders, Mark and Darshak, were shocked to find that children needing an NHS autism or ADHD assessment were waiting 4-10 years for these assessments. Delayed assessments result in children being more likely to develop mental health conditions and fall behind in education. Furthermore, the much-needed pre/post-assessment support (outside of ADHD medications) is typically not funded by the NHS.

These long waits have built up due to increased recognition and understanding of neurodevelopmental conditions and a lack of investment and innovation within the NHS to meet the growing demand.

Mark and Darshak, with their 25 years of combined NHS experience, including building services that have treated over 1,000,000 patients in obesity & ophthalmology, founded Paloma to change this. Our mission is to make NHS autism and ADHD assessments and care accessible within 4 weeks of a GP referral, and, in turn, help every child achieve their potential.

As of May 2026, we have successfully reduced waits to 3 months by;

● Taking a product-first approach to redesign the care pathway to give families a more consumer-like experience of care

● Our in-house product, engineering and AI team building our own autism and ADHD specific electronic patient record and AI documentation tool to free clinicians from their significant documentation burden to re-focus on supporting families

● Investing in expanding the clinician workforce and upskilling them in new ways of working.

We are proud that Paloma is:


● Loved by families, with 4.9 out of 5 Trustpilot and Google ratings

● Care Quality Commission (CQC) registered and quality-focused

● Clinically-led, with a team of 130 people, including over 80 clinicians supporting families through their assessment journey. We are hiring 100+ more roles over the next 12 months.

● A community of passionate, mission-driven and innovative team members who challenge the status quo and test and learn from new ideas and approaches.

● Backed by leading healthcare investors Triple Point and Heal Capital

What’s next?

● Whilst we have reduced wait times, it is estimated that up to 500,000 children are still waiting for an NHS autism or ADHD assessment. We won’t rest until this comes down.

● We want to build new services to support families and children diagnosed with autism orADHD who feel lost after their assessments when the NHS is no longer there for them.

The Opportunity
Are you someone who loves details and getting through your to-do list, and has a passion for a career in HR/People? If so, this role is for you.

The People Operations Administrator will join our People team as we scale past 150 people, with 100+ more roles to fill over the next 12 months. You ll work closely with our People Ops Associate, Senior People Partner and Head of People, taking ownership of the processing side of the employee lifecycle, including right-to-work checks, referencing, DBS & Professional registration renewal, contract changes and employee data, so that our compliance and admin foundations stay solid and compliant as we grow.

This is a hands-on, execution-focused role. You won t be designing our processes initially; however, that could come with time. Your job is to make sure everything that needs to happen, happens: accurately, on time, every time. Because Paloma is a CQC-registered NHS provider, the admin you re processing isn t just paperwork. A missed DBS renewal or an incomplete right-to-work check is a safeguarding and compliance risk.

We are…