Care Navigator

Job summary

The successful applicant will be the first point of contact when patients either phone or come into one of TLCP sites. They will deliver excellent customer service and arrange appointments for patients with the most appropriate clinician in order to meet the patients wishes. They will give advice to patients about other services and options available to them

This role will be based in the central call centre of TLCP and at the practices sites for face to face services. Applicants will be expected to work in both settings. The sites are situated within the central Lewisham area

Main duties of the jobThe following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read-code data on Emis Web clinical system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

About us Mission Statement:
Each and every patient MattersTLCP Partnership aims to provide high quality health care in a responsive, supportive, courteous and cost-effective manner. We will:

Provide a service which puts patient welfare at the heart of all we doWork within the framework of NHS Primary Care Services to provide professional medical, nursing and other services which meet the identified needs of patients

Promote best practice through utilising specialist expertise within the practice team and externally and encouraging the continuous professional development of all members of the practice team Nurture a culture which is innovative, forward looking and adaptable

Take into account the evidence provided by scientific and medical research in our treatment

Details

Date posted
17 September 2026

Pay scheme

Other Salary
12.71 an hour

Contract Permanent Working  pattern

Full-time

Reference numberUJob locations

Hilly Fields Medical Centre
172 Adelaide AvenueLONDONLondonSE4 1JN
United Kingdom Job description

Job responsibilities

Job title:

Care Navigator Line manager:
Hub Supervisor Accountable to Senior Manager Hours per week: 37.5 hrs Primary responsibilities

The following are the core responsibilities of the Care Navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

Process patient requests for appointments

Process repeat prescription requests

Initiate contact with and respond to requests from patients, team members and external agencies

Enter read-code data on Emis Web clinical system

Photocopy documentation as required

Data entry of new and temporary registrations and relevant patient information as required

Input data into the patients healthcare records as necessary

Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team Manage all queries as necessary in an efficient manner

Carry out system searches as requested

Maintain a clean, tidy, effective working area at all times

Monitor and maintain the reception area and noticeboards

Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Care Navigator may be requested to:

Participate in practice audit as directed by the audit lead Support administrative staff, providing cover during staff absences

Scan patient-related documentation and attach scanned…