Patient Services Advisor – Imaging

Job Description:

Patient Service Advisor – Imaging New Victoria Hospital, Kingston upon Thames (KT2 7EG
) Permanent Part Time – 24 hours a week (4x6hr shifts Monday
-Saturday) Up to £17,553.25

We Make Health Happen At New Victoria Hospital, we are committed to delivering exceptional patient care and creating a welcoming experience for every individual who walks through our doors.

As part of Bupa, you'll be joining a team that is passionate about making health happen by putting patients at the heart of everything we do.

We are looking for a highly organised and customer-focused Patient Service Advisor to join our Imaging Department. This is an exciting opportunity for someone who enjoys working in a fast-paced healthcare environment, providing outstanding administrative support while helping patients navigate their healthcare journey with confidence and ease.

• Provide a professional, welcoming and efficient reception service for patients attending the Imaging Department.
• Accurately book appointments and examinations, ensuring patients are scheduled with the appropriate clinician and receive relevant preparation information.
• Manage a high volume of telephone and email enquiries in a courteous and timely manner.
• Register patients on arrival and liaise with clinical teams to facilitate their appointment.
• Provide quotations, process payments and respond to patient, consultant and referrer queries.
• Maintain a detailed knowledge of Imaging procedures and associated preparation requirements.
• Support the effective administration of Imaging services using booking and patient management systems.
• Work collaboratively with colleagues across the hospital to ensure the highest standards of service delivery.
• Promote New Victoria Hospital's services and always uphold exceptional customer service standards.

• Excellent customer service skills.
• Strong administrative and appointment booking experience.
• Computer literate with confidence using multiple systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organisational abilities.
• Ability to multitask and work effectively in a busy environment.
• Professional and approachable manner with a patient-focused attitude.
• Desirable Experience working within a healthcare or medical environment.
• Previous Imaging or Radiology administration experience.
• Some medical knowledge and understanding of healthcare terminology.
• Highly motivated with a proactive and calm approach.

• Annual leave entitlement of 21 days increasing with length of service.
• In-house training for all staff.
• Company pension scheme.
• Life assurance.
• Employee Referral Scheme.
• Access to subsidised staff restaurant.
• Interest free travel loan.
• Private healthcare (T&Cs Apply).
• Bicycle Loan Scheme.
• Retailer discounts.
• Employee Assistance Programme.

Part of a Globally Trusted Healthcare Group

When you join New Victoria, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand.

Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care.

Our size gives us strength, while our purpose keeps us personal. We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role.

We're committed to ensuring…