Qualitative Insights & Engagement Manager

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

Main area Qualitative Insights, Engagement, Patient and Public Involvement Grade NHS AfC:
Band 7 Contract 12 months (Fixed term maternity cover)

Hours

• Full time
• Part time
• Flexible working
• Compressed hours

37.5 hours per week Job
-CR-185

Site Ferguson House Town London Salary £49,387 - £56,515 per annum plus HCAS Salary period Yearly Closing 07/10/2026 23:59 Interview date 20/10/2026

The Qualitative Insights and Engagement Manager will play a key role in supporting the delivery of high-quality qualitative insights that inform the work of ICHP and its partners, including the design and delivery of evaluations and patient, public, and professional involvement activities.

Working closely with the Senior Qualitative Insights and Engagement Manager, the post-holder will help deliver qualitative insight activities that support the successful delivery of projects across ICHP.

The role requires the ability to work autonomously, drawing on specialist expertise to provide advice and guidance to ICHP colleagues and external stakeholders, ensuring that qualitative insights contribute to effective decision-making and successful outcomes.

The post-holder will bring a strong understanding of qualitative research methods and experience in a range of engagement and involvement approaches, including deliberative methods, facilitation, survey design, interviewing, and co-design.

Excellent communication skills will be essential, with the ability to translate complex ideas into clear, engaging content and activities.

The role also includes contributing to the ongoing development of ICHP's culture and ways of working, sharing responsibility for making ICHP an inclusive, collaborative, and rewarding place to work.

ICHP is a partnership organisation bringing together healthcare providers and universities across North West London. We work collaboratively across our health and research ecosystem in NWL and with industry partners to deliver innovation in practice.

Our goals:

Health: a healthier population, enabled by a systematic focus on prevention, detection and treatment of disease

Growth: a vibrant UK economy driven by a productive population and thriving healthcare and life sciences industry

Service: a sustainable health and care service that delivers high quality care for all citizens

Our priorities:

Create: cultivate the best conditions for the end-to-end testing and scaling of innovation

Advance: data-driven change, harnessing our capabilities and assets across the lifecycle

Sustain: support our members with the problems of today, enabling an NHS Fit for the Future

Shape: the future of health through investments in advanced technologies and funding models

• Support the Senior Qualitative Insights and Engagement Manager to implement ICHP’s overall strategic approach to qualitative…