Specialist Weight Management Service; SWMS; Team Manager

We’re looking for an operationally strong Team Manager to join the Specialist Weight Management Service (SWMS) at one of the UK’s most exciting health-tech startups. You’ll design and embed the systems and processes that enable our service to scale, while leading a multidisciplinary team of healthcare practitioners to deliver high-quality, evidence-based care.

If you’re a confident and thoughtful leader with experience managing high-performing, multidisciplinary healthcare teams, ideally within a digital environment, and a genuine passion for health and wellbeing, we’d love to hear from you.

• Lead and support our SWMS practitioner team:Manage a multidisciplinary team of remote healthcare practitioners, including dietitians, nutritionists, and psychological wellbeing practitioners, creating a cultureof trust, accountability, and continuous improvement.
• Ensure operational excellence:You’ll simplify complex workflows, reduce friction for your team, and use data to design smarter, more efficient ways of working.
• Build out data dashboards and reporting:You’ll create and maintain dashboards that provide clear visibility of key performance metrics, automate where possible, and make data accessible and easy to understand.
• Drive service mobilisation and development:Partner cross-functionally with Operations, Product, Quality, Engineering, and NHS Partnerships teams to mobilise new specialist weight management services, develop operational processes, and successfully transition services from implementation into sustainableBAU delivery.
• Drive performance and quality:Use operational and quality datato monitor service performance, identify opportunities for improvement, andensure the team delivers consistently high-quality care andmember outcomes.
• Coach development:Deliver regular feedback and coaching to help team members grow in confidence, skill, and impact.

• Experience managing or leading a multidisciplinary healthcare team or specialist weight management service:You understand the operational and clinical complexities of delivering healthcare services at scale, ideally within an NHS or digitally enabled healthcare environment
• Proven people management experience
  with a track record of developing, supporting,and motivating high-performing healthcare teams.
• Strong operational and analytical skills:Able to use data to identify bottlenecks, inefficiencies, and opportunities for improvement, and translate insights into practical, measurable solutions.
• Experience building and using data dashboards and reporting:Able to build and maintain dashboards, track meaningful KPIs, automate reporting where possible, and turn operational data into clearinsights and actions.
• Service mobilisation and implementation experience:Proven ability to help design, launch, and ope rationalise new healthcare services, processes, or ways of working, and transition them successfully into BAU.
• Proactive, solution-oriented, and resilient:Not afraid to roll up your sleeves, navigate ambiguity, and make things happen in a fast-paced environment.
• Excellent communication and feedback skills
  , able to build trust, influence stakeholders, support teams, and create a culture of accountability.
• Passion for health, wellbeing, and behaviour change
  , with excitement about the role technology can play in improving health outcomes and transforming lives.
• Confident working autonomously and collaboratively
  across multiple functions in a fast-paced, remote-first environment.
• Strong tech literacy:Comfortable learning and using a range of digital tools, systems, and data platforms, and working independently from a laptop 5 days per week (Monday to Friday), 40 hours per week.

Nice to have:

• Background in dietetics, nutrition,…