Operations Lead

Hesta Health is hiring a Operations Lead to own the day-to-day delivery and continuous improvement of its postnatal service, ensuring patients get excellent care while clinicians, scheduling and capacity all work seamlessly behind the scenes. It's a hands-on, data-driven role covering service delivery, patient experience, clinical workforce operations, CQC regulatory compliance, and building the systems needed to scale.

Work Arrangement On-site

Location London, United Kingdom

Hesta is creating a new benchmark in women's health, delivering exceptional care at every life stage. As we advance towards this goal, we are committed to closing the women’s health gap, beginning with pregnancy and postnatal as our initial focus. 75 million years of women’s lives are lost every year due to poor health or early death. This gap limits potential, drives inequality, and reflects a healthcare system that wasn’t built for women.

We are changing that.

Hesta Health is setting a new standard for women's health, starting with pregnancy and the two years after birth. We combine compassionate, evidence-based clinical care with technology built at the forefront of AI-native healthcare. We raised one of the largest pre-seed rounds in women's health in Europe last year, alongside grant funding.

Within months of founding we ope rationalised a CQC-registered multidisciplinary healthcare service, have already cared for hundreds of women, and been featured in The Times.

Dr Sujitha Selvarajah (NHS OBGYN Doctor, global public health background, worked with the WHO and The Lancet, and ex-researcher at Oxford and UCL)

Amanda Cupples (ex-Managing Director, Airbnb UK, Northern Europe and MEA; ex-COO, Babylon; ex-McKinsey and Deluxe)

Supported by world-leading clinical, product, and technology advisors, and backed by investors including Eka, Blue Lion, Ascension, and others.

We're early-stage: genuine ownership, genuine impact, and the chance to build something that doesn't exist yet, that changes millions of lives.

"Surpassed any expectations. Highly recommend."

"I have never felt this listened to or heard … felt very empowered and supported."

"This is so good. Women won't even need to see the GP with this! This is even better than most GPs."

Are you an exceptional operator who loves making complex services run brilliantly while obsessing over every detail of the customer experience? Are you happiest moving between data, people and problems, getting into the details and finding a better way to make things work?

We’re looking for a Operations Lead to own the day-to-day delivery and continuous improvement of Hesta Health’s postnatal service.

You’ll be responsible for making sure the service works excellently: patients receive exceptional care, clinicians have what they need to do their best work, capacity is used effectively, and the hundreds of moving parts behind the scenes come together seamlessly.

This is a hands-on role. One moment you might be looking at data to understand why appointment utilisation has dropped; the next you might be solving a scheduling issue, supporting a clinician, improving a patient communication or redesigning a workflow with our product team.

We’re looking for someone who combines operational rigour with genuine warmth and customer obsession. You move fast, anticipate problems before they happen, and don’t wait to be asked to fix something. You care deeply about both the numbers and the individual person experiencing the service.

You’ll lead on regulatory compliance across the service. That means keeping our CQC…