Practice Manager

A premium private healthcare practice based in the heart of Mayfair, London, providing personalised, relationship-led medical care with a strong focus on patient experience, discretion and responsive service.

The practice combines high-quality GP care with a concierge-style approach, supporting patients through consultations, diagnostics, specialist referrals, ongoing care and medical coordination. It’s a boutique environment where attention to detail, professionalism and a genuinely personal approach to patient care are highly valued.

This is more than a traditional office or operations management role. As Practice Manager, you'll be a trusted deputy to the Practice Owner, overseeing daily operations, leading a team of six, managing finances and compliance, and ensuring the highest standards of patient care.

You'll combine strong organisational skills and sound judgement with a genuine passion for hospitality. From managing schedules and prioritising patient needs to supporting your team and keeping everything running behind the scenes, you'll play a key role in delivering an exceptional patient experience.

• Oversee the day-to-day running of the practice, ensuring operations are organised, efficient and running smoothly.
• Manage diaries, appointments, schedules and resources, using sound judgement to prioritise patient needs and assess urgency.
• Act as a trusted deputy to the Practice Owner, taking initiative, solving problems and keeping daily operations on track.
• Lead and support a team of approximately six people, managing workloads, rotas, performance, training and day-to-day team needs.
• Ensure patients receive a high level of personalised care, with excellent communication, attention to detail, discretion and timely follow-up.
• Handle patient enquiries and concerns with empathy and professionalism, ensuring issues are resolved appropriately.
• Oversee clinical administration, practice policies, compliance, governance, data protection and relevant healthcare regulations.
• Maintain accurate records, staff documentation, training records and other essential practice information.
• Manage financial administration, including invoicing, billing, payments, private medical insurance claims and financial reporting.
• Monitor operational performance, identify opportunities to improve processes and support effective business decisions.
• Coordinate with clinicians, external suppliers, insurers and other partners to ensure a seamless service.
• Anticipate challenges, manage logistics and adapt to changing priorities in a busy, patient-focused environment.

• Proven experience in practice management, healthcare operations, clinic management or a similar role.
• Experience managing people, overseeing daily operations and handling competing priorities.
• An understanding of healthcare compliance, clinical governance and data protection.
• Experience with financial administration, billing, invoicing and reporting.
• Strong organisational skills and excellent attention to detail.
• Confident communication skills, with the ability to handle sensitive matters professionally and discreetly.
• Good judgement and the ability to assess priorities, solve problems and make decisions independently.
• A proactive, hands-on approach, with the confidence to take ownership and anticipate what needs to be done.
• Flexibility and a willingness to adapt to the needs of an on-site practice.

Experience in private healthcare, concierge services, medical insurance billing or a premium hospitality environment would be a strong advantage.

We're looking for someone who combines operational excellence with a genuine passion for patient care.

You're organised, dependable and proactive, with the…