Radiology Patient Coordinator

Patient Coordinator within Radiology Cromwell Hospital, London SW5 0TU
Permanent Salary: £33,000 + Fantastic Benefits Full time - 37.5 hours a week (Monday to Friday between the hours of 8am and 8pm. 1 Saturday once a month) Saturday hours are 9am to 2pm

We make health happen Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.

You will provide and maintain efficient administrative and reception services for the Radiology Department, ensuring that a high quality service is delivered to patients, staff and Consultants. You’ll work as part of a multi-disciplinary team - showing flexibility of shared tasks to ensure that we provide the best quality service in a pleasant environment for both staff and patients. You’ll help us make health happen by Ensure all customers are dealt with in a professional manner and all queries are dealt with efficiently - over the telephone and email Take bookings for Diagnostic Imaging examinations and give patients precise and accurate preparation instructions.

Take and give accurate information over the telephone and to have an efficient telephone manner. Advise the Administration Lead of any problems within the department and to handle minor complaints with immediate action and a thorough follow up. Ensure that effective booking, information, reporting and filing systems are maintained and developed on a daily, weekly and monthly basis. Check General area/CT / MRI charges for the previous day, adding issues on Compucare for inpatients.

Check bookings scheduled for following day and obtain request forms to ensure efficient patient journey. Create and maintain good working relationships with all members of the Department of Diagnostic Imaging, liaising regularly with the Administration Manager to form a cohesive team, working together to provide an exemplary service. Promote good relations with referring clinicians, other hospital departments and outside organisations to ensure that the reputation of the Department of Diagnostic Imaging and the Bupa Cromwell Hospital is upheld.

• Experience in Administration within a healthcare environment
• Experience with in radiology is desirable
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Articulate and Polite
• Organisational skills – meeting deadlines and prioritising workloads
• Confident and can work under pressure
• Natural ability to empathise with patients and demonstrate genuine care
• Ability to work as part of a team
• Ability to work independently and autonomously

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell up to 5 days.
• Our inclusive bank holiday policy allows you to swap up to a maximum of four bank/public holidays for other days of significance within the same annual leave period.
• Access to our bespoke medical insurance benefits package which provides healthcare cover to eligible employees and their families.
• An enhanced pension plan and life insurance
• We offer enhanced family leave and pay provisions to support birth parents, co‑parents, adoptive parents and carers through life’s most important moments
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• All permanent UK employees are eligible for a free health assessment every two years, including a physical examination, consultation with a Bupa doctor, and a personalised health report with practical advice to help reduce future…