Team Leader​/CHAPS

• To support the Unit Manager/ Nurse in charge in the overall management of the unit/floor you are assigned to.
• To assist in the delivery of clinical care and personal care interventions, ensuring high standards of dignity, hygiene, and resident wellbeing.
• Assume responsibilities of the nurse-in-charge in their absence (if working on a nursing unit)
• To create an environment which respects the rights and wishes of the residents and encourages person centred care and independence

• NVQ/SNVQ level 3 required (or working towards) with experience caring for the Service User group (residents)
• Knowledge and experience of working in the adult care sector
• Effective communication skills (written, verbal and interpersonal).
• Has an understanding of the safety of others following legal, regulatory and best practice guidelines
• Ability to undertake delegated clinical tasks in line with training, competence and policy.
• Ability to deliver high‑quality personal care, promoting dignity, respect and independence.
• Have confidence to use own initiative

Support and deliver personal care interventions, including washing, dressing, bathing, continence support, oral hygiene, grooming, mobility assistance, and nutritional/hydration support, ensuring residents’ dignity is upheld at all times.

Provide compassionate support with end‑of‑life personal care needs as part of the palliative care pathway.

Promote independence wherever possible, enabling residents to participate actively in their own care.

Work collaboratively with nurses to support clinical tasks within your competency, including:

o Medication Management and Administration

Undertake and maintain medication competency in accordance with CQC/CI/NICE guidelines and home policy.

Contribute to assessment, planning, implementation and evaluation of personalised care plans.

Ensure systems are in place to encourage resident and family participation in their care planning and review process.

Maintain accurate and timely records in accordance with regulatory standards and organisational policy.

Report changes in condition promptly to the appropriate senior staff.

Leadership, Supervision & Teamwork

Support nurses in supervising care staff to ensure smooth running of shifts.

Delegate tasks appropriately and monitor performance, escalating concerns as required.

Participate in staff training and mentoring of junior colleagues.

Promote a positive, inclusive and supportive team culture.

Quality, Safety & Compliance

Be fully conversant with and act in accordance with home policies, procedures and the regulatory framework (CQC/CI).

Ensure safe working practices in line with Health and Safety at Work Act 1974.

Demonstrate excellent standards of incident, accident and emergency response.

Report safeguarding concerns (adult protection referral in Scotland), shortfalls in care or risks to the Home Manager without delay.

Promote effective use of resources, ensuring adequate stock levels of equipment and supplies.

Liaise professionally with residents, families, visitors and external professionals.

Provide clear, concise handovers and ensure continuity of care.

Maintain confidentiality at all times in line with GDPR and home policies.

Support the home’s reputation by promoting high standards of professionalism and conduct.

Assist in resident’s admissions and discharges.

Participate in audits and quality improvement activities.

Support marketing and promotion of the home when required.

Complete and pass the CHAP 6‑week training programme, meeting all competencies.

Attend mandatory, in‑house and E-learning training as required.

Undertake other duties appropriate to the role as directed.

Be conversant with and ensure all staff are aware of the requirements under the Health and Safety at Work Act 1974 and of their compliance. Advise the Manager of any areas of concern.

This is a wakeful duty unless notified otherwise.

Changes which affect the organisation may necessitate the responsibilities of this post to be reviewed.