Expanded Access Program Coordinator

Location: Greater London

· Healthcare Professional Enquiries Management:
Oversee and triage all enquiries from Healthcare Professionals (HCPs) through the dedicated program email inboxes and telephone lines, ensuring timely responses and resolution.
· Collaboration with Project Management:
Work closely with the Project Management team to comprehend the specific Key Performance Indicators (KPIs) and deliverables for each program, ensuring alignment with objectives.
· Support for Physicians and Pharmacists:
Provide assistance to prescribing physicians and pharmacists with general enquiries, escalating medical queries to the Pharmaceutical client as necessary.
· Qualification Process Management:
Comply with the qualification process in accordance with Standard Operating Procedures (SOPs) and Good Distribution Practices (GDP) for HCPs and hospitals.
· Account Management:
Oversee hospital and wholesaler accounts within Uniphar systems, coordinating with the Quality and Finance teams to complete account setup and revalidation when required.
· HCP Registration and Patient Enrolment:
Manage new HCP requests, and patient enrolment based on program, quality and in-country regulatory requirements
· Regulatory, Quality and Supply Chain Compliance:
Work closely with the Regulatory, Quality and Supply Chain teams to ensure compliance with legal pathways, importation requirements, and the Healthcare Professional’s application process where applicable.
· Sales Order Processing:
Process sales orders through the ERP system for billing purposes.
· Logistics Coordination:
Liaise with the warehouse team to ensure proper picking, packing, and shipping of orders, including providing necessary shipping documentation.
· Courier and Shipment Management:
Complete bookings with couriers for collection and delivery, ensuring timely and compliant delivery. Oversee the receipt of products under required storage and temperature conditions.
· Reporting and Metrics:
Assist with generating client reports on program metrics and provide updates on order tracking.
· Invoicing and Financial Coordination:
Issue invoices for product orders, and support the update of costs for the billing process.
· Reconciliation of Accounts:
Liaise with internal finance teams for the reconciliation of overdue accounts and monitor incoming invoice payments.
· Administrative and Project Support:
Assist with various administrative tasks, project coordination, and other duties as required by management. Candidate Requirements:
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Education:

Ideally educated to degree level.
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Experience:

Previous experience within the pharmaceutical industry is preferred. Proficient in Microsoft Outlook & Excel (Intermediate level).

Experience with ERP systems such as SAP or D365 is an advantage. Familiarity with CRM tools is a plus.
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Skills:

Strong attention to detail. Ability to follow comprehensive processes and adhere to rules. Keen to expand knowledge of pharma legal regulations. Ability to thrive in a highly regulated and ever-changing environment. Capable of multitasking, learning fast and thinking quickly in high-pressure situations. Excellent verbal and written communication skills. Team player with a highly motivated attitude.