Head Concierge

At The Ned we are known for creating unforgettable experiences for our guests, and our concierge team are at the heart of that. Based in the thick of the action on our dynamic ground floor, as the Head Concierge you will be the key to unlocking the best of London for our visitors, ensuring every stay is exceptional and memorable.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club – a private members’ space, gym and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 250 hotel bedrooms. At The Ned, we don’t just celebrate our diversity, we challenge ourselves to do even better.

The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

• Lead and manage the concierge team to deliver all performance – commercial, operational, customer, and team.
• Provide guests with expert advice on local attractions, dining, and entertainment.
• Efficiently handle guest requests and resolve any issues with professionalism.
• Collaborate with other departments to ensure a seamless guest experience.
• Maintain an in-depth knowledge of The Ned’s services and amenities.

• Membership of Les Clefs D’Or.
• A proven track record of delivering outstanding people management and commercial performance in a similar role.
• Proven leadership experience within a concierge team – ideally within a similar environment.
• Multilingual skills will be beneficial, but are not essential.
• Bright personality and genuine warmth with a passion for outstanding hospitality.
• Calm demeanour and ability to defuse situations and turn them into a positive in a lively, high‑pressure environment with live music, multiple bars and restaurants.

• Salary of up to 46,200 (including service) depending on experience.
• Every-house membership of Soho House.
• Enhanced parental leave, company sick pay and pension.
• Complimentary meals in our friendly team restaurant, Neddy’s, including monthly payday breakfast.
• Exciting learning and development programmes to help progress your career.
• Exclusive rates at The Ned for staying and eating for you, your family and friends.
• Wellbeing and health benefits, including Stream and Benefit Bank – our exclusive platform with access to hundreds of gym, shopping, and cinema discounts.
• Your birthday off after a year of service and more holiday after five years.
• Paid volunteer day.
• Regular social events, including an annual pool party.
• Employee assistance programme – 24/7 advice and support.
• Reward and recognition initiatives.