People Specialist, HR​/Recruitment

About Fresha

Fresha is the leading marketplace platform for beauty & wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.

The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all‑in‑one platform to manage their entire operations with an intuitive business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point‑of‑sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google

Given our exciting and progressive growth plans, we are looking for an experienced and driven People Specialist to join our dynamic People team.

In this role, you’ll be instrumental in delivering high‑quality people operations and initiatives across the full employee lifecycle. From onboarding and operations to culture and process automation, you’ll play a critical part in shaping the employee experience and embedding a high‑performance, inclusive culture.

You’ll report directly to the People Team Lead, and work closely with global stakeholders and supporting leaders across all functions to deliver strategic and operational People solutions.

We believe in the power of face‑to‑face connection, spontaneous creativity, and shared moments that build strong teams and great ideas. To foster this truly collaborative and community‑driven culture, this role is based in our dog‑friendly London office 5 days a week.

London office address:
The Bower, 207-211, Old St, Tower, London EC1V 9NR

• Operations: Support the day‑to‑day running of core People operations across the employee lifecycle, including onboarding, documentation, and off‑boarding.
• Advisory & Employee Support: Act as a first point of contact for employee queries, providing guidance on a broad range of People topics.
  Onboarding ‑ Support in the delivery of a consistent and high‑quality onboarding experience for new joiners, ensuring they feel connected and supported from day one.
• People Experience & Culture: Drive culture‑forward initiatives, internal events, and programs that connect our teams and reinforce our values globally.
• Learning & Enablement: Create and maintain people resources such as manager toolkits, employee guides, and intranet content to support team enablement and self‑service.
• Process Improvement: Help identify opportunities to improve processes and make People operations more efficient and employee‑friendly.
• Project Work: Get involved in cross‑functional People projects ranging from employee experience and systems to process design and organisational initiatives.

This list is not exhaustive and there may be other activities you are required to deliver.

• We’re looking for a capable and proactive People professional with solid generalist experience and a passion for creating great employee experiences. If the below sounds like you, we’d love to hear from you:
• Experience: You have 1‑3 years of experience in a People/HR generalist or specialist role. You’re comfortable owning day‑to‑day people operations and have an interest in developing further as a trusted specialist.
• Kind and trustworthy: You build strong relationships, handle sensitive matters with care, and treat everyone with respect.
• Proactive and hands‑on: You take initiative, enjoy solving problems, and aren’t afraid to roll up your sleeves to get things done.
• Adaptable and resilient: You stay calm under pressure and thrive in fast‑moving,…