Director - HR Business Partner; GTM

Job Details

• Seniority level:
  Director
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries: IT Services and IT Consulting

We are hiring a Director, HR Business Partner in London to support Field Sales / GTM leaders and people managers across Europe, APAC and the US. This global, high‑impact individual‑contributor role also carries HR responsibility for the European region.

You’ll work closely with senior Field Sales and GTM leaders worldwide, coaching and advising them, driving people strategies, and leading change across a fast‑scaling SaaS organisation.

As the HR lead for the London office, you will partner with TA, Total Rewards, HR Ops and COEs, deliver and localise global programmes, and use people insights to influence decisions.

The role requires strong HRBP experience supporting GTM teams, a deep understanding of HR practices and frameworks across the UK and Europe, and the ability to operate effectively in a global matrix with teams in the US and India.

You will play a key role in organisational change, scaling efforts, leadership coaching, and ensuring alignment of global HR initiatives.

Join an experienced HR team, support senior GTM leaders, and influence global programmes in a high‑growth SaaS business—creating real impact in a fast‑scaling, international environment.

• Strong HRBP experience supporting Field Sales and GTM teams in a global SaaS or tech environment.
• Deep understanding of HR practices, employment frameworks and operating context in the UK and Europe.
• Experience working across global environments, with familiarity in the US and APAC.
• Background in matrixed, high‑growth, fast‑paced organisations.

• Strong commercial judgment and strategic thinking.
• Solid understanding of GTM and sales structures, the customer lifecycle, and partnering with Revenue Operations and Finance.
• Ability to interpret and apply people data to drive action.
• Strong stakeholder management and consulting skills.

• Based in London; must work from the office three days a week.
• Fluent in English; additional European languages an advantage.
• Willingness to travel occasionally to Europe, the US and India.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities and business.