Senior HR Operations Manager; FTC

Senior HR Operations Manager – 12‑Month FTC (ASAP Start)

Boutique Commercial Business | ~250 Employees

Location:
London

Frazer Jones is delighted to be supporting a boutique commercial business of around 250 employees in the search for an experienced HR Operations Manager to join on a 12‑month Fixed Term Contract, starting as soon as possible. This role is ideal for an accomplished HR Generalist or HR Manager who brings a strong operational mindset, enjoys working with data and analytics, and is confident leading projects and organisational change.

As HR Operations Manager, you will take full ownership of the end‑to‑end delivery of the organisation’s core HR processes. This is a hands‑on role where you’ll be responsible for ensuring that every element of the employee lifecycle runs smoothly, accurately, and in line with governance requirements. You will manage and continuously improve processes across payroll, benefits, reward, performance, recruitment operations, HR data, and overall compliance‑ensuring the highest standards of quality and employee experience.

You will lead the annual HR cycle, planning and executing key activities such as performance reviews, promotions, salary reviews, bonuses, and wellbeing checks. Your oversight will ensure that all processes are clearly communicated, well‑structured, and completed on time without escalation.

A significant part of the role involves working closely with payroll, managing inputs and controls, and overseeing benefits administration across Private Medical Insurance, Group Life Assurance, Group Income Protection, and the flexible benefits platform. You will also handle reward‑related activity, including salary benchmarking, administering bonus frameworks, and preparing all associated documentation.

You will take the lead on performance management operations-supporting the annual review process and wider engagement activity. This includes managing employee surveys, pulling together people insights for Town Halls, coordinating recognition programmes, and analysing exit interview themes.

Across recruitment, you will ensure the smooth running of hiring operations by overseeing metrics, EDI reporting, time‑to‑hire analysis, and cost tracking. You will also manage onboarding, probation, and offboarding processes, ensuring each stage is delivered consistently and professionally.

Data and reporting are central to this role. You will produce all core people reports‑from headcount and absence to retention and holiday data‑while ensuring the organisation’s HRIS (People

HR) remains accurate, compliant, and audit‑ready. You will maintain oversight of workforce movements, ensure compliance with right‑to‑work and permit requirements, handle working abroad requests, and monitor employee relations activity.

There is also a strong governance element: you will maintain policies, standard operating procedures, and operational documentation; contribute to the Business Risk Register; and act as a People

HR super‑user, driving continuous improvements to systems and processes.

We are looking for someone with proven experience running complex HR operational cycles from end to end. You’ll be comfortable managing payroll inputs and controls, administering benefits, and owning HR reporting at an advanced level.

Experience with HRIS systems—such as People

HR, Workday, or HiBob—along with a strong understanding of governance, audit, and compliance principles.

Alongside this, you’ll bring strong knowledge of employee relations and UK employment law, and the confidence to manage multiple work streams without compromising quality. Ideally, you’ll have experience working with bonus frameworks, salary benchmarking, engagement surveys, performance cycles, recruitment operations, and EDI reporting. Exposure to multi‑site, growth‑oriented, or professional services environments would be beneficial, but not essential.

This role will particularly suit a hands‑on HR Generalist or HR Manager with a natural aptitude for HR Operations and data. You’ll be someone who is comfortable stepping into the detail while also managing broader cycles and change initiatives. If you enjoy bringing structure to complexity, improving processes, and driving operational excellence, this is an exciting opportunity to make a strong impact.

The SR Group (UK) Limited is acting as an Employment Agency in relation to this vacancy.