People Manager, HR​/Recruitment

We’re looking for a detailed oriented, proactive and highly organised People (HR &ER) Manager, with a proven track record of employees relationships and talent management activity.

This is a newly created role that will report into our Senior People Partner in the UK, whilst working closely with other UK based members of the People Partner community, and the wider People Team. This role will play a critical part in co‑ordinating the management and reporting of employee relations cases, as well as handling lower risk ER cases end to end.

It will also play a key part in the management and implementation of core people activities such as Onboarding, Performance Management, Talent Planning and Employee Engagement Surveys across the UK, and in doing so support the effective and efficient delivery of our overall People plan.

This is a full‑time role, based in London, on a hybrid working basis, with a minimum of 3 days a week in the office.

This is a varied and multifaceted role which will execute on a number of core processes and projects that support the delivery of our People Partnering support and associated projects in the UK.

• Proactively advise on best practice people management and support managers and employees with low‑risk ER issues. Practically this means having ER cases that are assigned to you e.g. probation reviews, flexible working request, grievances, disciplinary action, with support and guidance provided by Senior People Partners or our external 3rd party ER advisors.
• Support Senior People Partners in the UK with the coordination of ER case management. Practically this means attending meetings to take notes, and managing an ER case tracker, extracting key metrics and insights to enhance our understanding of ER cases.
• Act as a trusted partner to employees and management, fostering a positive and inclusive work environment.
• Coordinate the execution of DSAR requests working closely with IT to confirm the search parameters and ensuring all requests are met in a timely and compliant fashion. We will provide training in this area.

• Work with the UK People Partner community to drive communications and response rates around our annual employee engagement survey.
• Operationalise the creation of Loop Actions Plans across the UK to address challenges and opportunities as identified in the engagement results. Contribute ideas on initiatives to drive engagement and play a key role in maintaining focus and updates on actions plans throughout the year.

• Own the coordination of our performance management process across the UK. Ensure proactive communications to ensure employees have clear and measurable objectives, are receiving regular feedback and performance reviews from their line managers.
• Track compliance around performance management and create useful insights and metrics in relation to performance ratings to feed into individual talent decisions.
• Attend key performance and talent management meetings and help prepare content and slides, and summarise key takeaways e.g. performance calibration meetings. Maintain overall performance and talent management data and records.
• Provide managers with first line guidance and support on questions relating to performance and talent management.
• Support managers and the UK Senior People Partner in addressing performance issues, including implementing Get on Track plans (informal and formal).
• To work with People Operations, to own the regular creation of insightful, accurate and up‑to‑date HR management reports that support business and HR decision making e.g. Gender Pay Gap, attrition and exit data reports.

• Manage and coordinate the delivery of Hello, our onboarding programme in the UK for all new joiners. Ensuring the content is up to date, key speakers are booked in and all supporting logistics are in place. You’ll have support from our Central Talent Development Team on this activity.
• Attend the majority of Day 1 Hello programme to deliver content and facilitate smooth delivery. Act as ongoing point of contact for new joiners in the…