Senior HR Business Partner

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers – genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting‑edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of Comfort Del Gro  Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point‑to‑point services (taxis and private hire cars), and business‑to‑business mobility solutions, ensuring seamless connectivity for millions of people every day.

The Senior HR Business Partner works across Addison Lee to build and implement a cohesive people agenda that can respond and adapt to the changing environment.

The role holder will be proactive in identifying and subsequently working on initiatives that shape and improve the Addison Lee employee experience – this can range from evolving the recognition and benefits offering, to using the apprenticeship levy for development needs, to supporting on evolving the employee engagement, to evolving Addison Lee’s people management framework and policies whilst ensuring equality and inclusion are considered at all stages of the employee journey.

The role holder also acts as a sounding board and advisor to managers on a range of people matters, the escalation for complex employee relations matters, supporting with restructures, TUPEs and other HR projects as needed. In addition to this, the role holder will manage the three HR Advisors alongside being a mentor and guide for more junior HR colleagues.

The role is a varied and interesting one that would suit someone solution minded who has substantial HR generalist experience and employment law knowledge, high empathy, resilience and business acumen with an eagerness to always improve on “the way things are done”. The role holder needs to ready to think strategically yet keen to roll up their sleeves and get stuck into the detail.

£70,000 - £80,000

This role is based at our head office in Paddington (hybrid working available)

This role reports to the HR Director

• Lead on the development and implementation of people plans and solutions
• Provide advice on people related matters to management including but not limited to Standards (policies) and procedures, employee relations and recruitment activity
• Identify potential improvements to the employee experience, designing and implementing solutions
• Maintain the headcount tracking against agreed budget across the organisation, challenging as required to maintain actual and proposed spend against forecast, aligning with Finance
• Proactively review and analyse people data identifying trends and recommend solutions to improve performance, retention, employee experience etc
• Lead on all annual HR processes, e.g. pay review and bonus, reporting to CDG etc.
• Challenge and influence across Addison Lee, navigating different styles and personalities to build trusted and credible partnerships
• Lead on the development of Talent and Succession plans across the organisation
• Partner with the HR Director to ensure full visibility of the HR function across the wider Addison Lee organisation
• Lead in the development of the HR Advisors, supporting their career development as required. Act as a guide and mentor more junior HR team members
• Evolve the use of the apprenticeship levy for development requirements
• Be the HR lead on TUPEs and restructures as required
• Monitor and track HR spend against budget
• Develop and maintain compliance of company people policies and procedures
• Support the business and implement ‘business ready’ solutions to support changes in employment law.

• Considerable experience as a true HR generalist providing HR support to a changeable and fast-moving business
• Substantial…