Senior HR Advisor - Retail

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

As our Senior HR Advisor – Retail, you’ll play a key role in supporting our store teams across the UK. You’ll be the first point of contact for all HR-related queries, providing clear guidance, driving compliance, and helping shape an inclusive, high‑performing culture.

This role is perfect for someone who thrives in a fast‑paced retail environment, loves being close to the business, and is passionate about enabling teams to do their best work. You’ll work closely with our Retail HR Business Partners, ER Manager, Store Leadership, Training teams, and wider HR community to support our continued growth.

• Maintaining accurate HR records, employee files, and HRIS data with professionalism and confidentiality.
• Preparing HR reports and dashboards (absence, turnover, ER activity, KPIs) to support data‑driven decisions.
• Supporting onboarding activities to ensure all cast members feel connected and informed from day one.
• Identifying opportunities to improve HR processes and enhance the cast member experience.
• Providing first‑line HR advice to store managers on performance, absence, conduct, and grievance matters.
• Partnering with the ER Manager to maintain ER case files and reporting, supporting investigations where needed.
• Championing wellbeing initiatives to support physical and mental health across the retail population.
• Supporting the rollout of D&I programmes and training for Beauty Advisors and Store Management.
• Providing first-line support on wellbeing queries, flexible working, and reasonable adjustments.
• Driving internal retail communications ("We Are Sephora") to keep teams connected and informed.

You’ll be a proactive HR professional with a passion for supporting people and driving operational excellence. You will also bring:

• Strong interpersonal and communication skills, able to build meaningful relationships across all levels.
• A highly organised and detail‑driven approach, with the ability to manage multiple priorities.
• HR experience within a fast‑paced, commercial retail or high‑volume environment.
• Solid knowledge of UK employment law and ER best practice.
• A collaborative mindset with the confidence to coach and support managers.
• Strong analytical ability and comfort using HR data and metrics to support recommendations.
• Resilience, adaptability, and a hands‑on approach to problem‑solving.
• Proficiency in Word, Outlook, PowerPoint, Excel, and HR systems.

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead
• Work that brings fulfilment, from delighting clients every day, to inspiring our industry at large, every action makes a difference

At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.