Product Consultant - Service Delivery

The opportunity

The Talent Product Consultant is responsible for leading the deployment of new or changed product solutions for Talent Service Delivery, as defined by the strategic direction and global Talent prioritization processes. This role will work with the Talent Solutions team and relevant global Talent functions, to drive aligned execution of improvements and changes to Talent function process, technology, and data, ensuring outcomes that further Talent strategy and have positive impact on end-user experience and business value.

• Oversee and manage the deployment of new product solutions (across process, service delivery, technology, and data) and improvements in relation to the Talent Service Delivery function
• Day-to-day project management of internal and external delivery partners:
  • Confirm that scope, requirements, resources and SMRs are in place
  • Ensure robust and appropriate project management methodologies are applied to deliver high quality plans and risk management
  • Ensure realistic change and implementation plans
  • Work with Region / Function / Service Line Talent to ensure networks are activated as required
  • Ensure strong stakeholder engagement and management and clear, targeted communications
  • Ensure training materials and training interventions are in place
  • Plan and sign off on testing cycles (e.g., SIT, UAT, SRT), in Regions / Functions / Service Lines
  • Ensure clear governance and decision-making processes at the project level
  • Develop and monitor clear measures and KPIS to track progress of delivery and adoption
• Work across the Talent Delivery team – including Talent Delivery Strategic Consultants, Talent Product Owners and Product Analysts – to ensure a joined-up approach from definition of scope and requirements to landing changes within Regions / Functions / Service Lines
• Contribute to the development of business cases for initiatives to secure the required investment or projects as part of Talent prioritization and planning process
• Understand compliance requirements, including ISQM, and ensure all new / changed processes are compliant and that the required controls are embedded in new / changed processes
• Oversee extended teams of SMRs that support execution of project delivery both within and outside of Talent, EY Tech Consulting and EY Technology, escalating any issues to the Product Owner where required
• Work with the Talent Delivery Strategic Consultants to develop and execute change communications and change management activities, either directly or via a third party
• Work closely with Talent Service Delivery & Experience Lead when scoping and defining projects
• Use process mining and employee listening to identify issues with the employee experience to inform design, or to inform tweaks to existing processes, to ensure processes are working as intended
• Ensure change requests (and associated business cases) that require investment or project resources to deliver are submitted effectively to the required governance committee

• Develop solutions that maintain a consistent global approach to Talent products, whilst taking into account regional nuances and needs of specific countries
• Prioritize conflicting requests from stakeholders (including Senior stakeholders), applying a logical approach that can clearly explain the reasoning behind the prioritization. Identify solutions to complex requests by stakeholders; using knowledge of EY and Partner tools/products to understand the art of the possible, and translating this into a practical approach to the request
• Use understanding of ISQM to manage processes compliance, embedding appropriate controls in processes and develop approaches to mitigate any potential risks identified
• Using depth of expertise to develop solutions that support the overall Talent strategy (for example setting the strategic direction of processes in the function, e.g., to increase automation of the Service Delivery process but the overall strategy for Service Delivery)

• Make decisions to define, deliver, and continuously improve the process
• Use understanding of global and regional talent strategies to effectively prioritize conflicting requests from function/regional stakeholders, communicating the logic behind the decision to prioritize in that way
• Use understanding of ISQM standards to identify when processes may pose compliance risks
• Analyze change priorities and raise these with the Talent Product Owner and Talent Solution Leader to secure investment or project resources for required processes
• Provide the Talent Product Owner with recommendations on what processes could be automated and how these should be prioritized
• Drive reduction of duplication across the Talent ecosystem of processes, frameworks, toolkits, and technology by ensuring relevant and broadly applicable solutions are designed and developed; work with the Talent Delivery Strategic Consultants to support coordination of the deployment into…