People Operations Analyst - FTC

Position: People Operations Analyst - 12 Month FTC
Location: Greater London

## People Operations Analyst - 12 Month FTCApplylocations:
London, GBRtime type:
Full time posted on:
Posted Yesterday job requisition :
R106508

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk-adjusted returns.

Since 1971, our people have shaped our organization through a high-performance inclusive culture, in which we celebrate diverse thinking.  We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.
** Role Overview
** The Analyst supports the delivery of consistent and high-quality HR services. This role is responsible for executing day-to-day HR operations, managing employee lifecycle processes, and ensuring a seamless and positive employee experience.

You will serve as a key point of contact for employees and managers, resolving inquiries, executing transactions, and supporting onboarding and lifecycle activities, while maintaining strong data accuracy, compliance, and audit readiness.
** Key Responsibilities
**** 1. Employee & HR Inquiry Case Management
*** Respond to employee and manager inquiries, providing timely and accurate resolutions across HR policies, processes, and programs
* Manage cases through the HR service management system (e.g., Service Now), ensuring alignment to SLAs
* Escalate complex or sensitive cases appropriately
** 2. Employee Lifecycle Operations
*** Execute core HR processes including onboarding, transfers, mobility, and offboarding
* Coordinate activities, including communications, documentation, and system readiness
* Ensure a high-quality, consistent employee experience
** 3. Data & Transaction Processing
*** Execute HR transactions in systems (e.g., Workday) with a high degree of accuracy
* Maintain employee data integrity and ensure proper system updates
* Generate basic reports and support operational tracking as needed
** 4. Process Adherence, Compliance & Audit Support
*** Execute processes in alignment with HR policies, procedures, and regional requirements
* Maintain accurate, complete, and traceable records to support audit readiness
* Perform data validation checks and support audit requests or documentation reviews
** 5. Knowledge & Self-Service Support
*** Create, update, and maintain HR knowledge articles to support employee self-service
* Ensure content is accurate, accessible, and aligned with global standards
* Identify gaps in knowledge and contribute to improving usability
** 6. Core Program Support
*** Support day-to-day operations and delivery of core programs as needed, including HR Client Requests, HR Communications, Case Management, and Knowledge Management, as well as regional HR programs
* Execute program activities in alignment with global standards and service delivery expectations
* Ensure consistent, high-quality delivery across core operational programs
** 7. Employee Experience & Service Excellence
*** Deliver thoughtful, responsive, and high-quality HR support to employees and managers
* Identify recurring issues or themes from inquiries and flag opportunities for improvement
* Contribute to a consistent, employee-centric HR experience
** 8. Continuous Improvement & Efficiency
*** Identify inefficiencies in workflows or recurring issues and suggest improvements
* Support implementation of standardized processes and automation initiatives
* Contribute to improving service delivery efficiency and reducing manual work
** Required Qualifications
*** Bachelor’s degree or equivalent experience in a related field
* Strong attention to detail with a demonstrated commitment to maintaining accurate data…