Senior People Partner; ER

About Moon Pay

Moon Pay is for builders with something to prove.

This isn't a "work on cool crypto stuff" company. It's a high‑standards, high‑velocity, high‑accountability company building the operating system for value movement. If the internet moves information, we move value: crypto, stable coins, tokenized assets, and whatever comes next. Four offerings make that real: fund, tokenize, trade, and spend. 30M+ customers and 500+ ecosystem partners run on us. Licensed in the U.S. Regulated across the UK, EU, Canada, and Australia.

AI is the default operating mode here. It's woven into every role, and we expect you to use it daily. It handles the manual work so you can deliver on what actually matters.

You’ll thrive here if outcomes excite you more than process, if impact motivates you more than titles, and if you want hard problems, real ownership, and teammates who love winning, building, and doing it together.

The bar is high. The pace is real. We’re building for what’s next, for humans and agents.

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learned, diversity cannot.

Moon Pay is looking for a Senior People Partner to play a critical role in shaping a high‑performance, engaged, and scalable global organization. As a trusted advisor to leaders and managers, you will partner closely with business teams across multiple regions to drive organizational effectiveness, strengthen leadership capability, and foster a culture where employees can do their best work.

This role combines strategic People Partnering with hands‑on HR advisory expertise. You’ll support leaders through organizational change, employee relations matters, performance management, and workforce planning while ensuring our people practices remain aligned with business objectives. You’ll also help create and maintain policies, enhance employee engagement initiatives, and contribute to building a world‑class employee experience across our international workforce.

As a key member of the People Team, you will navigate complex people challenges across multiple jurisdictions while ensuring consistency in employee experience and alignment with local employment requirements. The successful candidate will bring expertise in US employment practices, alongside experience supporting globally distributed teams and leaders across different regions, cultures, and regulatory environments.

This role is based out of our London office on a Hybrid basis and will partner with stakeholders across the United States, EMEA, and other international locations.

• Provide expert HR advisory support across employee relations matters, including performance management, grievance investigations, disciplinary processes, absence management, and workplace conflict resolution.

• Manage complex employee lifecycle processes including Performance Improvement Plans (PIPs), exits, restructures, and legal‑risk‑related people matters, partnering with Legal and external counsel where appropriate.

• Develop, review, and maintain global People policies, processes, and frameworks while ensuring compliance with US employment legislation and alignment with local requirements in other jurisdictions.

• Partner with senior leaders and managers globally to drive organizational design, workforce planning, change management, and organizational effectiveness initiatives.

• Coach and develop managers to strengthen leadership capability, improve team performance, and effectively navigate people‑related challenges across diverse teams and geographies.

• Lead employee engagement initiatives, leveraging employee feedback and people data to improve engagement, retention, and organizational health across the business.

• Support on operational tasks across the full employee lifecycle, as needed.

• Maintain a data‑driven approach, leveraging data to inform people‑related decisions and share trends and analysis with leadership.

• Significant…