Deputy Director of Employee Services – Met Business Services

Met Business Services (MBS) is a new way for the Met to deliver enabling services to all our officers and staff. MBS is a front-line focused service that sets our people up to succeed, reduces admin, provides a single source of truth for all HR, Finance and Commercial data, providing a critical cornerstone to fix our foundations.

As the Deputy Director of Employee Services, you will play a crucial role deciding the future requirements and look of a 196-year-old organisation, as it transforms into modern ways of working. This is a fast-paced role, with the placeholder helping to transition to a new BPO/SaaS provider within the next 18 months. You will also be central to the development of how the organisation utilises Oracle Fusion, shaping how 45,000 police officers and staff engage with employee services like payroll, pension, HR lifecycle changes and allowance management.

Now is a great to time to join the Met as we are transforming how we operate to deliver on our goals of More Trust, Less Crime and High Standards. Successful delivery of the employee services transformation roadmap, including on-boarding our new BPO partner and HR & Finance platform, will have a lasting impact on the way the Metropolitan Police functions at its core and delivers services to communities across London and the rest of the nation.

Role Description

You will take ownership of the strategic transformation roadmap, including a transfer to a new BPO and implementation of Oracle Fusion and developing an Employee Services Global Process Ownership (GPO) model. This model will focus on user-friendly HR services, facilitated through a refined employee services portal, alongside managing several HR transactional processes, including components of pay and reward such as payroll, pensions and allowance management.

As the GPO expert, you will be essential in ensuring employee services’ success, focusing on enhancing user experience, boosting self-service capabilities, and ensuring seamless workflow integrations, both for the scope they are managing and broader HR services, delivered through the portal.

You will lead a team tasked with overseeing tactical HR services, including Met baby and workplace assessments. You will also be required to work closely with the main BPO supplier, to deliver both the portal experience and the HR services managed by the external supplier.

This role is pivotal in transitioning from traditional HR transactional services to a comprehensive service delivery model, that champions user experience through the employee services portal. Experience with high volume and complex functions is critical.

Key Responsibilities

What does the average day look like? Your core duties will include (but are not limited to)

• Accountable for the delivery and performance of employee services across the organisation, including services delivered through internal teams and external suppliers, so that workforce administration services operate reliably and meet organisational requirements.
• Leadership and strategy development:
  Define and champion the strategic direction for employee services, focusing on digital transformation, service excellence, and user satisfaction.
• Manage supplier relationships and service contracts, with an estimated annual value of approximately £7 million, so that suppliers deliver reliable workforce services.
• Portal enhancement and management:
  Lead the redevelopment and continuous improvement of the employee services portal/unified support platform, ensuring it is user-friendly, integrative, and effectively meets the HR service needs.
• Performance and user experience measurement:
  Implement metrics and feedback loops to gauge portal performance and user satisfaction, using data to drive decisions and improvements.
• Team management
  :
  Lead, motivate, and develop the team responsible for supporting HR transactions and services, ensuring high performance and effective service delivery. Providing guidance, support, management and mentoring to the employee services team, including career development.
• Stakeholder engagement:
  Work closely with internal and external stakeholders to ensure the HR services and portal meet…