Workplace Experience Lead

About Cleo

At Cleo, we're not just building another fintech app. We're embarking on a mission to fundamentally change humanity's relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That's the future we're creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $380 million in ARR and growing over 2x year-over-year. This isn't just a job; it's a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you're driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo's success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

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As the Workplace Experience Lead, you will own and continuously improve the workplace and employee experience across the business. You'll create an inclusive environment where employees can do their best work, feel connected to our culture, and have a positive experience throughout their employee journey.

This is a hands‑on role that combines workplace operations, employee engagement, project ownership, and strategic thinking. You'll work closely with People, IT, Operations, and business leaders to deliver a high‑quality workplace experience while driving initiatives that improve engagement, culture, and ways of working.

• Own the day-to-day workplace experience, ensuring the office is safe, welcoming, well‑maintained, and operating efficiently.
• Manage workplace vendors, services, and facilities relationships.
• Own workplace budgets and monitor spend across workplace initiatives and events.
• Establish and continuously improve workplace processes, standards, and service levels.
• Act as the escalation point for workplace issues and ensure timely resolution.

• Design and deliver employee experience initiatives, including onboarding, recognition, wellbeing, celebrations, and engagement activities.
• Own and manage the annual workplace and employee experience calendar.
• Lead the planning and delivery of company events, team activities, and cultural initiatives.
• Partner with managers and senior leaders to support employee engagement and recognition programs.
• Create inclusive experiences that support both in‑office and hybrid employees.

• Lead workplace projects, including office improvements, workplace changes, and large‑scale events.
• Manage project plans, budgets, timelines, and stakeholder communication.
• Gather employee feedback and use insights to improve workplace experiences and programs.
• Track and report on workplace and engagement metrics, identifying opportunities for improvement.

• Provide guidance and support to Workplace Experience team members and help maintain high standards across the function.
• Build strong relationships with stakeholders across People, IT, Operations, and the wider business.
• Influence decisions and drive workplace initiatives that support business goals and company culture.
• Take ownership of high‑impact initiatives and deliver measurable outcomes.
• You’ll support the day‑to‑day running of the office, helping to keep spaces clean, organised, and fully stocked with supplies and equipment.
• You’ll assist with managing post, deliveries, and visitor coordination, ensuring a smooth and welcoming in‑office experience.
• You’ll help prepare meeting rooms and shared spaces, making sure they are set up and ready for use.
• You’ll support the setup and delivery of in‑office events, team activities, and workplace initiatives.
• You’ll assist with onboarding by preparing desks, coordinating logistics, and helping create a positive first‑day experience for new joiners.
• You’ll contribute to employee…