HR Assistant

London, United Kingdom | Posted on 15/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.

Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.

Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

3 months contract with a Local Authority

Job Title: HR Assistant

Job Purpose

The HR Assistant provides comprehensive administrative and transactional support across a range of Human Resources and payroll activities. Acting as the first point of contact for HR-related enquiries, the post holder will support the employee lifecycle, maintain accurate HR records and systems, and ensure compliance with organisational policies, employment legislation, and GDPR requirements.

The role is focused on delivering excellent customer service to employees, managers, and external stakeholders while supporting HR operations, payroll processes, reporting requirements, and HR projects. The position offers opportunities to develop HR knowledge and progressively provide advice and guidance on routine HR matters.

Key Responsibilities

HR Administration

• Provide administrative support across all HR functions.
• Maintain accurate and up-to-date employee records and personnel files.
• Prepare HR correspondence including contracts, offer letters, amendment letters, and other employee documentation.
• Ensure HR systems and databases are updated accurately and promptly.

Employee Lifecycle Management

• Process employee lifecycle transactions, including:
• Leavers
• Contract changes
• Transfers
• Promotions
• Ensure all employee records are maintained in accordance with company procedures and statutory requirements.
• Support onboarding and induction processes for new employees.

Payroll Support

• Assist with the preparation and submission of payroll information.
• Process payroll-related changes accurately and within deadlines.
• liaise with payroll teams to resolve employee payroll queries.
• Ensure payroll data is accurate and compliant with procedures.

Customer Service & Employee Support

• Act as the first point of contact for HR enquiries from employees and managers.
• Provide accurate and timely information on HR policies, procedures, and processes.
• Escalate complex HR issues to appropriate HR colleagues when required.
• Deliver a professional, customer-focused HR service.

HR Systems & Reporting

• Maintain HR databases and management information systems.
• Produce routine HR reports and management information.
• Monitor data quality and ensure accuracy of HR records.
• Support reporting relating to absence, turnover, recruitment, and other HR metrics.

Compliance & Governance

• Ensure compliance with GDPR, data protection legislation, and confidentiality requirements.
• Maintain and securely store employee records.
• Support compliance with employment legislation, HR policies, and organisational procedures.
• Assist with audits and compliance reviews as required.

HR Projects & Continuous Improvement

• Support HR projects and initiatives as required.
• Contribute to process improvements and service development activities.
• Participate in training and professional development opportunities.
• Support wider HR team objectives and operational priorities.
• Experience working in an administrative, HR, payroll, or customer service environment.
• Experience maintaining records and managing confidential information.
• Experience providing administrative support to a team or department.
• Experience responding to customer or employee enquiries.
• Experience using databases, HR systems, or business management systems.
• Previous HR Administration or HR Assistant experience.
• Experience supporting payroll processes.
• Experience working within a Shared Service or busy HR environment.
• Experience producing reports and management information.
• Experience supporting recruitment,…