Talent & Development Partner

The Role

We’re looking for a Talent and Development Partner to be responsible for building organisational capability by ensuring employees have the skills, knowledge and development opportunities needed to achieve current and future business goals. This role designs and delivers training and learning content across the business, measures the impact of development initiatives, ensures new starters are set up to succeed and promotes talent development and career progression.

• Identify current and future capability needs by partnering with the T&D Manager and line managers to analyse skills gaps and development needs
• Plan talent pipelines and develop programmes that support development
• Analyse workforce capabilities against current and future business requirements
• Use performance data, feedback, and organisational priorities to determine learning interventions

• Create and develop training programmes, workshops and learning pathways
• Design blended learning solutions, including classroom training, virtual instructor-led training, e-learning, on-the-job learning
• Develop CT Product Knowledge training in conjunction with product teams to ensure new and seasonal products and innovations are translated into appropriate training materials built around our Selling Skills model
• Create and update training materials and e-learning contentas/when required

• Facilitate and deliver workshops and training events, coordinating logistics and actively managing delegates to ensure a smooth and effective learning experience.
• Coordinate external trainers, vendors and subject matter experts
• Ensure programmes are engaging, scalable, and tailored to different roles

• Support succession planning for key roles
• Work with managers to identify and develop high-potential employees
• In partnership with the T&D Manager, maintain career pathways and progression routes
• Support managers in becoming effective people developers

• Maintain and ensure high standards with new starter onboarding frameworks
• Oversee the organisation and planning of priory-focus and New Store inductions
• With stores across the UK, US and France, partner with People Team colleagues to ensure a consistent colleague experience from onboarding to development, growth and succession.
• Be a point of contact for T&D questions or queries from the Retail teams

• Experience in facilitation and training delivery is essential, with demonstrable confidence in presenting on various learning topics to audiences of all levels across the business
• Experience from working in either Talent, Training or Learning & Development functions within Retail or Hospitality business is essential
• Experience of working with a blended learning approach – online and offline
• Coaching experience desirable
• Excellent spoken and written English and communication skills
• Ability to build rapport quickly to develop important relationships
• A real can-do attitude and ability to work independently, proactively and use own initiative
• Passionate and energetic personality, a talent for people development and on-going personal growth
• Ability to work well under pressure, must have effective organisation, planning & influencing skills
• Strong stakeholder management
• Technically advanced with Microsoft PowerPoint to design and animate training and Articulate (360, Rise or Storyline) for building interactive online courses
• Exposure to Video Editing using software such as Adobe Premier elements would be desirable but not essential

• Competitive salary and excellent bonus scheme
• An entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
• Our hybrid working policy means we work from the office 3-4 days per week (14 days onsite across a 4 week period, and Monday's are our set days in the office)
• We are proud to go about our business in the right way and partner with many charities and…