Operations manager

The Operations Manager will be part of the Client Account Management team responsible for delivering a premium MSP recruitment service to stakeholders across one of the most prominent cosmetics companies. The key focus of this role is to forge strong relationships, develop best practice recruitment processes and a collaborative high performing team culture while leading day to day recruitment activities.

This role requires one day a week on site in the London office.

• Lead and manage a Delivery Team across multiple geographies, ensuring they have the necessary resources and support.
• Oversee the sourcing and recruitment of the contingent workforce within client companies.
• Liaise with Hiring Managers and stakeholders to improve the recruitment process.
• Monitor P&L and manage budgets responsibly, including forecasting and expense management.
• Manage client relationships, conduct service reviews (QBRs), and address escalations promptly.
• Drive continuous process improvement initiatives to enhance efficiency and service delivery.
• Ensure account performance exceeds KPIs and SLAs, with accurate reporting and analysis.

• Experience in the recruitment industry, particularly with contingent workforce management / MSP. MSP experience across EMEA is very beneficial.
• Proven ability to lead and motivate teams in a fast-paced environment.
• Strong client relationship management skills and a customer-focused approach.
• Commercial acumen and the ability to manage budgets and financial performance.
• Experience using vendor management or application tracking systems.
• Excellent communication and presentation skills, with the ability to liaise at all levels.
• Ability to develop and execute recruitment strategies and business plans.
• Team leadership skills are essential.

• An empathetic culture and supportive leadership who prioritise your well-being and personal development
• Ability to grow in multiple areas in the company. We offer internal career opportunities, international mobility and a fully flexible working environment.
• Be part of a culture of inclusion and belonging
• A competitive salary, an unrivalled share purchase plan and generous benefits (bonus, insurance, discounts…etc.)

Randstad Sourceright operates in 70 countries, across 360 RPO programmes and more than 800 managed services programmes. We have US $11.8billion spent under our management and employ more than 3,800 talent experts. We create value by combining our proven processes with high-output technology to create efficiency, scalability and flexibility — all with an eye on a company’s future business and talent needs.

Randstad Sourceright is a truly global company and so are our clients.
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We are an inclusive employer and should you require any reasonable adjustments in order to complete any aspect of the recruitment process, please contact the Internal Talent Acquisition (ITA) team.