Raisers Edge Database Manager – Charity

As a People Advisor you’ll play a critical role in supporting Norwood through complex employee relations cases, change management, organisational restructures, and stakeholder partnership.

This is a key role for someone who can offer expert advice, influence leaders, and guide managers through sensitive people-related challenges with confidence, clarity, and professionalism.

1. Employee Relations Casework:
Disciplinary, grievance, capability, performance management, absence management, restructures, change consultations, hearings and Occupational Health liaison.

2. Manager Advice and Employment Law:
Advising line managers on employment law, contracts, employee relations, terms and conditions, and People & Culture matters.

3. Performance and Capability:
Supporting the performance management framework, developing manager confidence, and guiding capability-related casework.

4. Policy, Compliance and Best Practice:
Reviewing, updating and communicating legislation, policy and best practice across the organisation.

5. Learning and Development:
Supporting the design and delivery of workshops to improve manager knowledge and skills.

6. Stakeholder Relationships:
Building collaborative relationships with managers and colleagues and establishing professional credibility.

7. Records, Data and GDPR:
Maintaining accurate, up-to-date records and staff files in line with GDPR requirements.

8. Governance, Escalation and Risk:
Meeting regularly with the People Partner or Head of People, escalating concerns, seeking advice, and supporting consistency, engagement, performance and compliance.

• Substantional experience in the field of employee relations including disciplinary, grievances, change management & consultation processes and capability.
• Strong people skills and the ability to quickly build effective working relationships.
• Sound awareness of employment law.
• Strong presentation and facilitation skills.
• Coach, guide and advice front line managers.
• Involvement in producing and reviewing HR Policies.
• Design & delivery of management training
• Experience of working with Trade Unions.

• Ability to analyse situations quickly and respond appropriately to those seeking advice/guidance.
• Ability to communicate effectively at all levels, internally and externally and build credibility across Norwood.
• Excellent communication and interpersonal skills.
• Sensitivity and respect for cultural diversity.
• Excellent people skills – including observation, listening and empathy, sensitivity, tact and diplomacy.
• Ability to be customer focused and “can do” attitude
• Good PC skills including Microsoft Office, Outlook, Excel
• Effective team player, ability to work on own initiative/independently and set own agenda in support of designated services

• Approachable and aware of self and others.
• The ability to plan time effectively and work independently.
• Experience of building and maintaining good relationships with colleagues, and the wider community.
• A high level of commitment and enthusiasm.
• A willingness to ask for advice and support as necessary and to be flexible and open to the ideas of others.
• Ability to challenge and influence.
• Able to undertake daily work efficiently and remain focused on longer term vision.
• Values diversity and is sensitive to the Jewish context in which Norwood operates
• To be able to understand the roles of other professionals and principles of partnership.
• Mobile – able to travel to other sites as and when needed