People Advisor - FTC

People Advisor - FTC

Join Zepz:
Breaking Down Borders, Together

Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech.

Zepz is the power behind World Remit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

• Integrity:
  We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes:
  We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity:
  We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. While we have all the tools to work remotely, we value the purpose and benefits of in-person connections so we expect our teams to come to the office on a regular basis, and therefore be within a comfortable commutable distance from our London office.

Alongside a great office environment,

• unlimited annual leave
• great healthcare benefits
• employee discounts

About the role and team

In the spirit of our People team purpose ,‘mobilising capability to enable our vision’, this is a role that keeps the People Business Partners team running well. It is the engine behind the team: consistent, fast, high-quality, and deeply trusted by the PBPs it supports.

The People Advisor is a pivotal support role within the People team, working across all functions. You will be the first point of contact for employee relations matters, own a portfolio of repeatable but critical people processes. You will thrive on doing things properly, in a fast-moving Fin Tech environment where precision, speed, and empathy matter in equal measure.

You will bring experience of working within the Fin Tech sector (working with Product and Engineering teams would be an added bonus), an understanding of how fast-paced technology businesses operate, and the confidence to handle early-stage ER cases, process execution, and manager queries resolving them yourself. You will operate with integrity, be proactive and approach every interaction with a desire to make things smoother, fairer, and clearer for the people involved.

What you will focus on

Employee Relations — First-Line Support

• Act as the first point of contact for ER matters across all functions, managing cases from initial query through to resolution with appropriate oversight from the PBP.
• Support managers with performance conversations, early-stage capability concerns, PIPs, and probation reviews — ensuring all actions are properly documented, fairly applied, and legally sound.
• Manage disciplinary and grievance cases end-to-end under the direction of the relevant PBP, including preparing invite letters, taking notes in hearings and drafting outcome letters.
• Maintain the ER case log, ensuring all live cases are tracked, deadlines are met, and the People team has real-time visibility of the ER landscape across functions.

• Own the end-to-end delivery of Zepz’s core people cycle processes ,including probation reviews, performance checkins and support with mid-year…