People Advisor

Location

London New Broad Street EC2M 1JH

Based

Macro is a trusted global facilities management and workplace partner, delivering integrated FM, workplace experience, consultancy, and technology solutions across some of the world's most prestigious and complex environments. Our focus is on creating exceptional workplaces through operational excellence, innovation, and sustainable asset management.

We are driven by a commitment to excellence in everything we do. Our values — Drive for Better, Delight Customers, Do What's Right, and Develop People — shape our culture and guide our decision-making. Our strategic priorities focus on Everyday Excellence, Outstanding Experience, and Everlasting Impact.

Join our team to contribute to an organisation that prioritises innovation, operational excellence, and customer experience. Experience the perfect blend of opportunity and community, where you will benefit from a supportive and people-focused culture.

We’re looking for a capable and confident People Advisor who thrives at the operational heart of HR, and is passionate about helping shape the colleague experience.

This is a full generalist role in which you will be the first point of contact for colleagues and managers, providing dependable guidance, managing core people processes, and ensuring a consistent, high-quality employee experience across the UK and Europe.

• Provide comprehensive support and guidance to employees and senior stakeholders on policies, procedures, and best practices.
• Coach and advise managers on the management of formal and informal performance cases.
• Lead end-to-end employee relations cases across the UK and Europe to ensure fair, timely, and well-documented outcomes in matters relating to capability, disciplinary, grievance, and absence management.
• Manage new client outsourcing arrangements, including Tupe consultations, due diligence and onboarding activities.
• Act as a custodian of people data, using metrics and insights to support proactive decision-making and identify trends.
• Participate in people projects and initiatives to enhance employee capability, engagement, and overall workplace culture.
• Support the People Services team with operational activities such as payroll, onboarding, offboarding, benefits administration, management, and responding to employee queries through the case management system.

If you thrive in a dynamic environment and enjoy making a positive impact, we invite you to be part of our team!

• Experience in a People Advisor or similar HR generalist role, ideally across multi-site or multi-country environments.
• Good working knowledge of UK employment law, with exposure to European employment practices considered an advantage.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities.
• A calm and credible communication style that builds trust with managers and colleagues.
• The ability to handle sensitive information with confidentiality and discretion.
• Proficiency in HR systems and the Microsoft Office Suite; previous experience using Sage would be advantageous.
• Confidence in managing high volumes of data and employee queries.
• The ability to present yourself in a polished and professional manner.

This role is suited to a capable HR professional who is solutions‑focused, calm under pressure, and comfortable balancing day‑to‑day delivery with more complex employee‑relations work.

You will work closely with the wider People team to ensure our policies, processes, and culture support everyday excellence. You will be confident operating in a professional, commercially focused environment and have a proven track record of building strong relationships within a fast-paced, client-centered business.

Exposure to employment practices across Europe, as well as experience supporting teams across multiple locations and geographies, would be advantageous. Being conversant in one or more European languages is desirable.

We want to create a workplace where everyone feels safe to bring their whole selves to work. We recognise that every individual has different needs. This is Me is Macro’s EDI campaign, a commitment to understanding and supporting those needs, both professionally and personally.

Our aim is to help identify and acknowledge individual needs that may impact work-life experience. It’s about being proactive, learning from one another, and creating a supportive space that encourages growth and productivity.

Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact
to speak to a member of our team.