Support Advisor

Salary up to:
Competitive People Support Team Advisor - 12 month FTC Location - Putney Office Do you want to work with a company that puts people and purpose at the heart of everything they do? Do you want to come to work and feel like you're working with family and friends? Do you want to develop some skills in the space of Human Resources (HR)?

If so, Nando's may be just the place for you! We have an exciting opportunity for the right person to become our next People Support Advisor where you will be integral to supporting our whole candidate and employee exPERience end to end. Nando’s is on a journey of Changing Lives Together, creating lasting happiness for our people, our customers and the communities we work in.

Originally started in Johannesburg, South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando’s: from our employees, communities, founders, and suppliers, but most importantly, our customers. The main purpose of the role is to:

• Deliver quality people related self-help guidance, giving nandocas 24/7 access to useful and accurate people information.
• Deliver coaching, advice, and support for managers and all nandocas with the moments that matter throughout the candidate and nandoca exPERience, being the first line of support for all people related queries.
• Enable the moments that matter throughout the candidate and nandoca exPERience by delivering core people related administration and activities that keep the day-to-day operation running.
• Support the delivery of core people services to the business.

• Recruitment Deliver effective pruning of candidate records in line with our privacy policy.
• Recruitment Deliver effective triage of managers issue(s) relating to recruitment and swift resolution.
• Recruitment Deliver an effective referral processes that support our policy.
• Onboarding Deliver an efficient and effective onboarding process for new starters that meets the operational and legal requirements for their country of employment.
• Training Deliver an effective L&D service delivery and records to the business (excl. TNA, content design, delivery and evaluation).
• Nandoca records Deliver and maintain secure, accurate and easy access physical and digital Nandoca records in line with local legislation and Nando’s requirements.
• Nandoca records Deliver references on request in line with local legislation.
• Nandoca records Deliver effective pruning of Nandoca records in line with our privacy notice.
• Nandoca records Deliver the essentials associated with changes to terms and conditions and promotion run smoothly.
• Pay and benefits In partnership with our payroll team, deliver timely and accurate payroll processing for all Nandocas.
• Pay and benefits Deliver the administration of key nandoca benefits and moments that matter in Nandocas lives.
• Value protection (risk management) Deliver key activities that support audits completed by 3rd parties, ensuring they are supported effectively where it pertains to our people.
• Value protection (risk management) Deliver local legal compliance with reporting requirements to external bodies.
• Value protection (risk management) Provide monitoring of key people related risks and support for managers to mitigate that risk.
• Value protection (risk management) Deliver effective triage of employee relations issues and provision of guidance to managers.
• Value protection (risk management) Coordinate the resolution of people related issues identified by risk managers, ensuring they are resolved or known to people partners so that the correct action(s) can be taken.
• People support (help desk) Deliver an effective multi-channel help desk that is available for the business that ensures efficient and effective advice and support for all things people (policy, process, technology, best practice, services etc.).
• People support (help desk) Support the people who contact the help desk with people change initiatives.
• People projects Support people projects, events and initiatives as required.
• Invoicing Correctly triage and assign invoices to the correct approver in the people team.
• Postage Management of the receipt, distribution and dispatch of people team postage
• Offboarding/Reboarding Deliver an efficient and effective leaver and re-hire process covering all the essentials.
• People team guides Develop and update accurate and helpful people team guidance and policy that is always available for Nandocas to self-serve 24/7.
• People team floor Deliver the activity that ensures the people team floor is well stocked, organised and maintained
• People team reporting Securely deliver information from our people system(s) in line with our current policies using existing reporting.

• 1-2 years experience in a HR administrative role
• Relevant qualifications in HR are preferred but not essential
• Exhibits genuine and broad curiosity and interest in the people space.
• Comfortable working with people systems and office tools to manage…