Manager, People Operations - global

Company Description

We’re  You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.

We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.

Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.

If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.

With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.

We're looking for a proactive and operationally-minded Global People Operations Manager to help shape the future of People Operations at

This role sits at the centre of our global People function, connecting people strategy, regional requirements and technology to ensure our operations are scalable, compliant and deliver a seamless employee experience. You'll work across every part of the People organisation, partnering with Regional People Directors, People Partners, Process Architects & Knowledge Leads, and People Technology to transform complex operational challenges into simple, effective solutions.

From driving AI adoption and operational automation, to leading global audits, business continuity planning and the evolution of our People Service Desk, you'll play a key role in modernising how we operate while ensuring strong governance, security and compliance.

If you enjoy improving processes, influencing stakeholders and building operational excellence at scale, this is an opportunity to make a meaningful impact across a global organisation.

• Champion an AI-first and automation-first approach to People Operations, embedding scalable, efficient ways of working that improve both the employee and People team experience.
• Drive adoption of 's AI ecosystem, including Glean, Gemini, ChatGPT and Claude, helping colleagues build confidence and capability in using AI to improve productivity.
• Partner with our Knowledge managers on our People Operations knowledge strategy, ensuring processes, guidance and operational content are maintained and surfaced through Glean to enable a best-in-class self-service experience.

• Lead People Business Continuity Planning (BCP), ensuring robust plans are in place to support critical People operations during business disruption.
• Own the end-to-end audit process for the People function, partnering with internal and external auditors, coordinating evidence, tracking actions and ensuring timely remediation.
• Govern access management across People Technology platforms. Maintain a least-privilege approach through regular access reviews and approval processes.
• Represent relevant Checkout entities within quarterly Risk Committee meetings, preparing accurate reporting, risk assessments and supporting documentation for Board review.
• Partner with Regional People Directors to ope rationalise changes arising from employment law or regulatory updates, ensuring systems and processes remain aligned while compliance ownership remains within the regions.

• Own the ongoing development of the People Service Desk (JSM), using operational data and employee insights to improve service delivery, reduce friction and increase self-service.
• Partner with People Leadership and People Technology to maintain a balanced roadmap, ensuring initiatives are delivered while continually identifying opportunities to leverage automation and emerging technologies.
• Partner with People Technology to monitor roadmap delivery, communicate progress and ensure priorities remain aligned with business needs.
• Act as the operational bridge between Process Architects and regional People…