People Operations Senior Associate

Company

Description:

Systemiq is the system change company, working to accelerate the transition to a net-zero, nature-positive and more inclusive economy. As a certified B Corp, we partner with business, finance, policymakers and civil society to transform five interconnected systems: energy, nature and food, materials and circularity, sustainable finance, and urban transformation.

We bring together strategy, policy, market design and capital mobilisation to deliver tangible results in the real economy. Founded in 2016, Systemiq has grown to a global team of more than 300 people across Brazil, France, Germany, Indonesia, Kenya, the Netherlands, the UK and the US, united by a singular focus on sustainability.

Our People team plays a central role in helping Systemiq attract, support and develop exceptional people around the world.

We're looking for an experienced temporary People Operations Senior Associate to join our London office for approximately 3-6 months. This is a broad, hands-on international People Operations role supporting our UK and European operations, as well as Kenya. You will help ensure that our day-to-day People Operations continue to run effectively

We need someone who can hit the ground running: an experienced People Operations professional who understands the employee lifecycle, is confident working across multiple European jurisdictions and can independently manage day-to-day operational matters while recognising when something needs to be escalated.

The role covers employee lifecycle administration, contracts and employment documentation, payroll and benefits administration support, HRIS and data management, global mobility and immigration coordination, employee and manager queries, and People reporting. Priorities will flex depending on business needs, so you'll need to enjoy variety, be comfortable switching between priorities and take ownership for getting things done accurately and on time.

The role reports to the Head of People Operations & Reward.

• Take day-to-day operational ownership of employee lifecycle activities across the UK and Europe, with additional support for Kenya, including onboarding, probation, contractual changes, leave and absence, and offboarding.
• Prepare and coordinate employment contracts, amendments, extensions, changes to working hours, reference letters and other employment documentation.
• Coordinate onboarding for new hires, ensuring employees, managers and relevant internal stakeholders know what is required and that documentation, systems and processes are completed on time.
• Coordinate leaver processes, including documentation, system updates, payroll and benefits notifications and other offboarding requirements.
• Act as a first point of contact for day-to-day People Operations queries from employees and managers, resolving routine matters independently and escalating more complex employee relations or legal issues appropriately.
• Manage the day-to-day People Team ticketing system, including monitoring the queue, triaging and routing queries to the appropriate People team member, and helping ensure requests are progressed promptly.
• Take ownership of People Operations tickets, responding to and resolving queries within agreed service levels and response times, following up where needed and escalating more complex matters appropriately.
• Administer leave, absence and other employee lifecycle processes in line with local requirements and Systemiq policies.
• Maintain accurate and complete employee records and documentation.

• Provide day-to-day administrative and coordination support to the Global Payroll & Benefits Manager.
• Prepare and collate employee changes and payroll information, ensuring inputs are accurate, complete and submitted within agreed timelines.
• Help maintain payroll records, trackers and supporting documentation, and follow up on outstanding information with employees, managers and internal stakeholders.
• Support the administration of employee benefits, including joiners, leavers and changes, and help respond to routine employee queries.
• Liaise with payroll and benefits providers on routine administrative matters, escalating queries or issues to the Global Payroll & Benefits Manager where appropriate.
• Support the coordination of international mobility, relocation and immigration administration, working with employees and external providers as required.
• Help keep payroll, benefits and mobility processes organised, documented and running smoothly.

• Maintain accurate and timely employee data within our HR systems and ensure appropriate supporting documentation is retained.
• Carry out regular data checks and proactively resolve discrepancies or missing information.
• Produce routine People data and reports for internal…