People & Culture Manager

40 hours, 5 days per week

Mandarin Oriental Mayfair, London is looking for a People & Culture Manager to join our People & Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair, London is the newest jewel which has opened in the heart of Mayfair. It’s another world; an oasis of calm in the heart of the city, with the most attentive service. A world that’s all about our guests.

Based at the Mandarin Oriental Mayfair, London within the People & Culture team, the People & Culture Manager is responsible for supporting on and leading the People & Culture strategy for the Hotel.

• To support, develop, implement, and adhere to corporate & hotel People & Culture policies and procedures.
• To manage all vacancies and recruitment function, in line with budget requirements, reviewing where necessary in line with operational needs.
• To provide specialized People & Culture guidance across the full employee lifecycle to Heads of Department and colleagues in order to achieve the hotel's strategic business objectives.
• To manage all colleagues' procedures with regard to starters, transfers, promotions and variations plus leavers.
• To ensure that all People & Culture administration procedures are carried out in accordance with hotel and legal requirements.
• Represent the Director of People & Culture in their absence.
• To control day-to-day colleague administration in response to requests and action plans.
• To manage and administer Disciplinary & Grievance procedures in conjunction with the Director of People & Culture.
• To maintain effective colleague relations with regard to colleague engagement (including social activities), wellbeing, health, hygiene, and safety are maintained
• Oversee the day-to-day P&C operations and the workflow of the department, maintaining an open-door policy and a friendly and inviting office.

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability…