Human Resources Manager

We are seeking an exceptional Human Resources Manager to join the Claridge’s team.

Maybourne operates some of the world’s most extraordinary hotels, including Claridge’s, The Connaught, The Berkeley and The Emory in London, the Maybourne Beverly Hills and the Maybourne Riviera in the South of France, where exceptional experiences and stories of distinction are crafted that celebrate the design and character of every destination.

One of Maybourne's storied hotels is Claridge's, a place shaped by centuries of enduring artistry. A rich symphony of experience, where every moment unfolds with unforgettable flair. A place where tradition is treasured and history continues to inspire. For over two hundred years, those who choose Claridge’s for life’s finest moments become part of its brilliant legacy.

Claridge’s is a family of the best and brightest, proudly serving the best and brightest. The calibre of our staff is unparalleled, as are our esteemed guests. Our people are a manifestation of our ethos - generous, passionate and truly personal. Claridge’s is a place that invites you in, embraces you, and make your spirit soar.

The Human Resources department at Claridge’s is the place where every interaction shapes the hotel’s culture, and where colleagues are supported with the same care and respect extended to our guests. As part of the team, your days will be dedicated to attracting, nurturing and supporting exceptional talent and guiding and supporting colleagues and managers with discretion, empathy and clarity.

As a Human Resources Manager you will be responsible for:

• Provide a highly effective Human Resources advice and guidance service to all departments within Claridge’s across the Human Resources remit, including; recruitment and selection, performance management, employee relations, payroll and reward and recognition.
• Provide effective leadership throughout the department, developing a strong team culture and ethos which supports high levels of guest service delivery, effective communication and knowledge sharing.
• Maintain up to date knowledge of best practice in the reward and recognition arena and suggest initiatives and schemes to enhance Claridge’s employee proposition.
• Support colleagues and managers with succession planning initiatives which support retention of talent within the Claridge’s and the Maybourne group.
• Assisting in the training and development of colleagues alongside the Learning and Development manager.
• Handle ER related matters and seek advice when required, ensuring company policy and best practice is adopted and matters are communicated to the Director of Human Resources.
• Contribute to the strategic direction of the HR function working alongside the Director of Human Resources and Assistant Director of Human Resources in line with Claridge’s vision, values and goals.
• Prepare and distribute monthly HR reports.
• Proactively promote and represent Claridge’s and Maybourne Hotel Group in the external market place, maintain a valuable network and access to up to date information and best practice within the HR arena and industry.

Successful candidates for our Human Resources Manager opportunity will:

• Demonstrate genuine dedication to Claridge’s and show a commitment to consistent quality in our product and service.
• Have worked within a similar role within the hotel or hospitality industry.
• Have previous recruitment and selection experience as well as an understanding of UK Employment Law.
• Excellent IT and administration skills.
• Have immaculate personal presentation, with a welcoming personality.
• Be able to work in a pressured environment, maintaining high standards and consistent customer care.

This is an exciting role for a talented individual who is looking for a new…