Training & Competence Manager

Purpose The Training & Competence Manager is responsible for the practical delivery and ongoing management of the Training & Competence framework, with a particular focus on ensuring Advisers and colleagues in regulated or client-facing roles can evidence the knowledge, skills and behaviours required to perform effectively. The role is hands-on, supporting the day-to-day operation of T&C activity, delivering assessments, maintaining accurate records, providing feedback and working closely with the Private Wealth business to embed consistent standards across advice, competence and professional development.

• Support the day-to-day delivery of the Training & Competence framework, ensuring activity is practical, timely and aligned to business needs, particularly for Advisers and key regulated roles
• Apply regulatory and internal T&C requirements in practice, helping the business evidence that Advisers and Certified Persons remain competent to perform their roles

• Design, deliver and manage practical training activity that supports Advisers, managers and colleagues in regulated or client-facing roles to build and maintain the required knowledge, skills and competence
• Work closely with Private Wealth, Compliance, People and external training providers to develop and deliver high-quality training content that addresses real business and adviser development needs
• Tailor training and support to the specific needs of different advice roles, business areas and levels of experience, with a particular emphasis on the Private Wealth adviser population
• Provide timely MI and practical insight to managers so they can understand completion, engagement, competence risks and any follow-up action required

• Carry out regular competence assessments for Advisers and relevant regulated roles, including role plays, observations of client meetings, product testing and knowledge assessments
• Assess initial and ongoing competence of new and existing Advisers, documenting outcomes clearly and making practical recommendations to support FCA Certification sign-off where appropriate
• Undertake hands-on assessment activity, including live or recorded client meeting observations, supervision of knowledge testing, review of CPD logs and checks of supporting T&C evidence
• Provide clear verbal and written feedback to Advisers and managers, ensuring actions are recorded, followed up and reflected accurately in individual T&C files and scorecards
• Develop and support Adviser Improvement Plans for advisers who demonstrate low suitability scores, knowledge gaps or other competence concerns
• Work directly with advisers and their managers through improvement plans, setting clear objectives, timelines and practical support to help address identified issues
• Support the Advisers in areas of weakness, including file construction, knowledge gaps &/or difficult client interactions

• Maintain accurate and up-to-date T&C records, including assessment outcomes, feedback, action plans, CPD evidence and supporting documentation
• Use T&C data and MI to identify themes, gaps, trends and actions required across the adviser population, particularly within Private Wealth
• Produce practical reporting for managers and leadership, highlighting competence themes, overdue actions, emerging risks and areas where further support or intervention may be required

• Support the annual SMCR certification process by collating competence evidence, reviewing T&C records, identifying gaps and helping managers evidence that Certified Persons remain fit and proper
• Work with the Head of People, Private Wealth and Compliance Managers to ensure the SMCR review…