ER and Operations Lead

Location: Farringdon

Job Role:

ER and Operations Lead

Location:

Solihull (with hybrid working) Salary: £45,000 - £53,000 pa

Hours:

35 hours per week About the company Our customers are at the heart of everything we do, but we cant achieve our customer focused strategy without the right people in our team. At Secure Trust Bank, we know that people are our biggest Asset, which is why a career with us is not just a job. Its the chance to be part of something bigger, to add real value to the Bank and help us constantly improve.

We believe in giving our staff autonomy, with initiative and exceptional performance recognised through a variety of individual and team awards and incentives. All our employees have a tangible impact on the Groups core values, and we are looking for candidates who are enthusiastic, proactive and enjoy working in a fast paced environment. Why Join Us? A competitive salary and benefits package including discretionary bonus Matched pension contributions 25 days annual leave plus bank holidays and your birthday off, on us!

A monthly wellbeing hour to spend doing whatever makes you happy A wide range of flexible benefits from Cycle2

Work to private healthcare Life assurance Paid volunteering days and matched charity fundraising A collaborative and flexible working environment. Opportunities for professional development and career progression. A chance to make a real impact in a regulated, purpose-driven organisation. What you`ll be doing We are seeking an experienced ER & Operations Lead to drive the delivery of a high-quality, compliant, and people-focused HR service across the entire employee lifecycle.

Combining employee relations expertise with operational leadership, you will oversee complex casework, ensure consistent application of policies and employment legislation, and lead the effective delivery of people processes, systems, and governance activities. This is a pivotal role focused on enhancing the colleague and manager experience while ensuring the highest standards of compliance, control, and service excellence. Lead the delivery of People Operations activities across the full employee lifecycle, from onboarding to offboarding.

Ensure a high-quality, consistent, and SLA-driven People service, maintaining strong controls, governance, and audit readiness. Build effective relationships with managers, colleagues, and external partners to support excellent service delivery. Oversee the review, maintenance, and governance of People policies and procedures. Act as a key escalation point for operational and employee relations matters, identifying and mitigating risks. Manage a broad range of employee relations cases, including absence, disciplinary, grievance, performance, capability, flexible working, and family leave matters.

Provide expert ER guidance and coaching to managers, promoting fair, consistent, and legally compliant decision-making. Lead SMCR and GDPR-related People activities, ensuring compliance with regulatory and governance requirements. Produce and analyse People data, MI, KPIs, and trends to support informed decision-making and continuous improvement. Drive process optimisation, automation, and the adoption of AI and digital tools to enhance efficiency and improve the colleague and manager experience.

What we`re looking for Proven experience in a People Operations, HR or Employee Relations environment, with strong exposure to end-to-end employee lifecycle processes. CIPD Level 5 qualification, or equivalent demonstrable experience and knowledge. Strong working knowledge of UK employment legislation, codes of practice and their practical application within employee relations and policy management. Understanding of SMCR requirements and FCA-regulated frameworks, or the…