HR Business Partner

Job title: HR Business Partner (12 month FTC)

Office location with Hybrid working: Hammersmith London (Hybrid working – 3 days per week in the office)

About the role and the Team:

As an HR Business Partner, you'll play a key role in supporting specific departments, partnering closely with leaders and managers to deliver a high-quality, commercially focused HR service. You'll provide trusted HR advice across the full employee lifecycle, using your professional judgement to help managers navigate people matters, build their people-management capability and create a positive employee experience. You'll work alongside our People Services Team, bringing a proactive, solutions-focused approach to more complex and business-critical people needs.

This is a varied role where you'll have the opportunity to lead and contribute to people projects, improve ways of working and help shape how we support our people and managers across the business. We're a fast-moving team, so you'll need to be comfortable managing competing priorities, adapting quickly and working 're looking for someone who can move confidently between strategic thinking and hands‑on HR support, build strong relationships with stakeholders at all levels, and provide practical, commercially sound solutions.

• Provide day‑to‑day HR advice and support to managers and employees across a range of people‑related matters.
• Support organisational design, role development, and career pathways.
• Use HR systems and people data to support reporting, analysis, and informed decision‑making.
• Provide guidance on HR policies and basic employment legislation, escalating complex matters when required.
• Support managers with employee relations cases and ensure processes are handled fairly and consistently.
• Assist managers with performance management processes, reviews, and follow‑up actions.
• Support employee development initiatives, career progression, and coaching opportunities.
• Support key HR processes, including onboarding, employee changes, and exits.
• Assist with annual pay reviews, bonus processes, and other reward‑related activities.
• Support employee engagement initiatives and the implementation of related action plans.
• Provide support with interviews and recruitment‑related activities as required.
• Contribute to HR projects and initiatives aimed at improving processes and employee experience.

• Previous experience in an HR Advisor, Junior HR Business Partner, or similar HR role.
• Experience providing HR advice and support to managers and employees.
• Good understanding of HR policies, employment practices, and employee relations.
• Strong communication and stakeholder management skills.
• Ability to support and advise managers on people‑related matters.
• Experience using HR systems and interpreting people data.
• A proactive approach to problem‑solving and continuous improvement.
• Ability to contribute to change initiatives and HR projects.
• Strong organisational skills and attention to detail.
• A collaborative, resilient, and curious approach to work.
• Previous experience across wider HR functions, such as Learning & Development, Employee Relations, or HR Shared Services, would be beneficial.

We are proud to have been recognized as the Which? Great Value Broadband Provider in March 2026. In 2023, we were voted Broadband Provider of the Year at the Uswitch Telecoms Awards by 20,000 customers and received the Fair Terms Gold Award. Additionally, we have earned the Great Place to Work Certification (2022–23) and were named among the UK's Best Workplaces for Wellbeing (2022).

Whatever we're doing – whether we're liaising with property professionals, delivering our network, or installing in a customer's home,…