Head Of Learning & Development

Multi-Site Hospitality Group Our client is a leading entertainment and hospitality group operating a multi-site portfolio across the UK. Renowned for delivering exceptional service and memorable guest experiences, the business is investing in the next generation of talent development to support its continued growth and success.

Reporting to the Chief People Officer, the Head of Learning & Development will create and deliver a world-class learning culture that enhances employee performance, leadership capability, guest experience, and organisational effectiveness.

This is both a strategic and operational leadership role, responsible for designing innovative learning solutions that support a diverse workforce across multiple hospitality venues.

Key Responsibilities Develop and implement the Group's Learning & Development strategy, aligned with business objectives

Create leadership and management development programmes that build a strong internal talent pipeline

Design and oversee onboarding, service excellence, compliance, technical skills, and succession planning initiatives

Partner with senior leaders to identify capability gaps and future talent requirements

Lead performance and talent development frameworks across all sites

Drive a culture of continuous learning and professional growth

Oversee learning technologies, digital learning platforms, and content development

Measure learning effectiveness through meaningful KPIs and business impact metrics

Manage external training providers, educational partnerships, and learning budgets

Lead, coach, and develop the Learning & Development team

Experience

Significant senior Learning & Development leadership experience within hospitality or a related service industry

Experience operating across multiple sites or business units

Proven success in leadership development, talent management, and organisational capability building

Strong stakeholder management skills, with the ability to influence at executive level

Experience implementing modern learning technologies and blended learning solutions

Strong project management and change leadership capabilities

An inspirational leader with high emotional intelligence

Passionate about people development and service excellenceA strategic thinker with strong commercial awareness