Group People and Culture Manager – People Operations

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

Our colleagues are at the heart of Montcalm hospitality. We create a professional, welcoming workplace where people feel supported, can develop and take pride in their contribution. This role helps deliver consistent, excellent employee experience across all 14 hotels and the Academy.

Lead reliable People Operations and proactive hotel partnerships. Build strong HR foundations, lead recruitment delivery, and enable managers to manage the employee lifecycle confidently through clear processes, practical advice and coaching.

This role is equal in seniority to the other Group People & Culture Manager. Both report directly to the Head of People & Culture; neither report to the other. General Managers and Heads of Department remain responsible for managing their employees and delivering agreed people standards locally. The People team provides frameworks, development, advice, and oversight to enable them to do this confidently.

• Lead the People Operations service across the group, combining reliable support with early identification of workforce risks and opportunities.
• Agree a hotel visit schedule and regular people reviews with each General Manager. Review staffing, retention, absence, probation and employee concerns; agree actions, owners and follow-up dates.
• Lead quarterly workforce planning with General Managers, Talent Acquisition and Finance, identifying critical vacancies, seasonal needs, skills gaps and recruitment priorities.
• Use exit feedback, stay in conversations, and people with data to address recurring problems and improve retention.

• Lead the Talent Acquisition team and remain accountable for recruitment delivery, candidate communication and consistent selection standards within approved budgets.
• Provide managers with clear recruitment guidance covering vacancy approval, role requirements, structured interviews, assessment, feedback, and timely decisions. Coach managers in applying for it.
• Ensure recruitment checks, offers and pre-start documentation are completed through agreed authorized processes, with a clear handover to post-start administration.
• Partner with Learning & Experience on placement and graduate recruitment:
  Learning & Experience owns programmed design and participant outcomes;
  Talent Acquisition manages the recruitment process with that programmed lead.

• Lead fair, timely employee relations support covering absence, probation, performance, investigations, disciplinary matters, grievances and workplace concerns.
• Coach managers address issues early, prepare conversations, document facts, and follow approved processes. Provide accessible advice and scheduled case clinics.
• Agree case responsibilities and review sensitive…