HR & Office Operations Specialist

Birdeye Inc. London, England, United Kingdom

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations.

BirdAI consolidates every signal, reasons with industry, brand, and location context, and acts autonomously or with a human in the loop. Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list.

Birdeye is growing its London presence, and we are looking for a Human Resources and Office Operations Specialist to be the first point of contact for employees in the office. This is a varied, hands‑on role. The majority of your time will be spent delivering a smooth, high‑quality employee experience for our UK employees, from onboarding and offboarding to day‑to‑day HR queries, employee records and UK compliance.

You will also act as Office Manager for the London office and provide Executive Assistant support to the SVP of the London office.

The ideal candidate is an organised, discreet and proactive HR professional who enjoys keeping people, processes and places running smoothly.

• Own onboarding for UK new starters: issue offers and contracts, complete right-to-work and pre-employment checks, coordinate equipment and system access with IT, run first‑day and induction logistics, and check in during the first weeks and probation.
• Own offboarding for UK leavers: process resignations and terminations, issue leaver documentation, manage final pay inputs, holiday payouts, equipment return and access removal, and complete exit processes.
• Process internal moves, promotions and changes to terms and conditions, and issue the related letters and contract amendments.
• Maintain accurate employee records in the HRIS, ensuring data quality and compliance with UK GDPR and internal data‑protection standards.
• Administer UK payroll inputs, starters, leavers, and changes, working with Finance and external payroll providers.
• Administer UK benefits and statutory processes, including pensions auto‑enrolment, private medical and other benefit providers, Statutory Sick Pay, family leave (maternity, paternity, shared parental, adoption), and holiday and absence tracking.
• Act as the first point of contact for day‑to‑day HR queries on policies, pay, benefits, leave and working arrangements, using a case or ticketing system where available.
• Provide first‑line support on employee relations matters, including absence and return‑to‑work, flexible working requests, and the administration of grievance and disciplinary processes, escalating complex cases to senior HR and legal.
• Ensure HR policies, handbooks and contract templates comply with current UK employment law and ACAS guidance, and recommend updates as legislation changes.
• Administer cycle processes run by the global People team, such as performance reviews, compensation changes and engagement surveys, by handling UK logistics, reminders and record updates.
• Support recruitment logistics for the London office: coordinating interviews, issuing offers and managing candidate communications.
• Run routine HR reports for London, such as headcount, starters and leavers, and absence, and keep HR trackers up to date.
• Help deliver employee experience touchpoints for the London team,…