IT Manager

Company Overview

Depop is the community‑powered circular fashion marketplace where anyone can buy, sell and discover desirable secondhand fashion. With a community of over 35 million users, Depop is on a mission to make fashion circular and to redefine fashion consumption. Founded in 2011, the company is headquartered in London, with offices in New York and Manchester, and became a wholly‑owned subsidiary of Etsy in 2021.

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We are looking for an experienced, hands‑on IT manager to lead Depop’s IT team. The team focuses on delivering and managing the tools, solutions and support that drive productivity, efficiency and a great user experience for all Depop employees across the UK and US. As manager, you will be responsible for the success, wellbeing and effectiveness of our team of IT professionals, ensuring the seamless delivery of our IT systems and services.

You will play a key role in overseeing and enhancing Depop’s information technology systems, creating and executing on a roadmap, and driving strategic initiatives that support the company’s growth and innovation. This role reports to the Director of Engineering.

The ideal candidate will lead and work with a multidisciplinary IT team, bringing experience in help desk support, audio‑visual management, systems administration, networking, workflow automation, SaaS management, identity and access management, and regulatory compliance. You will partner with Engineering, People and Workplace teams, bring enthusiasm for change, coach and mentor staff, and help the team to get work done efficiently and effectively.

• Lead and inspire a team of IT professionals, fostering a collaborative and high‑performance working environment.
• Provide mentorship and guidance to team members, promoting their professional development.
• Oversee the design, implementation and maintenance of the company’s IT infrastructure and software systems.
• Ensure the reliability, security and scalability of all IT systems, office networks and infrastructure.
• Collaborate with Engineering leadership and business partners to design and deliver IT strategies aligned with the company’s business objectives.
• Identify opportunities for technology innovation and improvements to enhance overall staff productivity and cost efficiencies.
• Manage and coordinate IT projects, ensuring timely delivery within budget, thoughtful change management and stakeholder communications.
• Work closely with the Security team to implement IT security policies and procedures.
• Evaluate and manage relationships with IT vendors and service providers, and work with the IT Operations and Vendor Management team to negotiate contracts, monitor service levels and manage budget.
• Build and maintain strong relationships with cross‑functional teams to foster collaboration and delivery of shared projects and objectives.

• Previous experience in leading an IT team, preferably in a startup or high‑growth environment.
• Familiarity with managing and supporting a variety of operating systems and devices (macOS and Jamf), access control systems (Okta) and people information systems (Workday).
• Technical expertise in support, infrastructure, systems administration and networking, with a strong emphasis on customer service and the ability to empathise and communicate effectively with end‑users.
• Strong analytical and problem‑solving skills to diagnose and resolve technical issues efficiently, and develop and implement strategies to reduce recurring issues.
• Knowledge of security best practices and maintaining compliance controls.
• Experience capturing metrics and key performance indicators, identifying trends and making data‑driven decisions.
• Demonstrated success in overseeing and managing IT teams, projects and budgets.
• Great communication and interpersonal skills, and the ability to communicate complex technical information to non‑technical stakeholders.

• PMI and cash plan healthcare access with Bupa
• Subsidised…