1st line support technician

font-weight:normal;font-style:normal;text-decoration: underline;}    1st Line Support Technician | Up to £31,110 | Kilburn

Are you a 1st line engineer with at least 6 months of recent IT support experience?

Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the Management Team You will report directly to the 1st Line Team Leader who works within the Customer Operations group

You will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself.

You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have.

General

Skills & Experience:

Strong customer care and client-facing skills
Good verbal and written communications skills
Excellent telephone manner
Organised, focused, and rigorous
Proven problem-solving skills
Able to work in a team environment
Strong team focus and ability to work with and without direct supervision Technical

Skills:

Microsoft Windows 8 to 11
Office (Apply online only) - especially Outlook
Office 365 - All features
PC Hardware troubleshooting and optimisation
Network Printers
Routers and WAP knowledge / exposure
Good understanding of Network Technology VLAN and IP routing protocols
Understanding of Enterprise anti-virus suites If you are interested please contact me ASAP for more information on