2nd Line IT Support Engineer

Location: Eltham
2nd Line IT Support Engineer
London Bridge, SE1 – Hybrid (1 week office / 1-week WFH)
£38,000 – £42,000 + training + bonus + perks
Our client is a growing London-based MSP with a loyal client base and a reputation for going the extra mile. They’re all about great service, teamwork and continuous improvement — and they’re looking for a talented 2nd Line IT Support Engineer to join the journey.

What You’ll Do:

You’ll be the friendly face and trusted problem-solver for clients — keeping systems running smoothly both remotely and on-site. Expect a busy, varied workload including:

* Delivering mainly 2nd line technical support with professionalism and pace

* Troubleshooting hardware, software and networking issues (Windows, macOS, AD, Exchange, VoIP etc.)

* Proactively managing Microsoft Exchange, Active Directory, cloud storage, DR, VoIP and more

* Managing tickets and resolving issues within SLAs

* Maintaining accurate client and system documentation

* Recommending improvements and contributing to IT projects and rollouts

What You’ll Bring

You’re confident, curious and customer-focused, with:

* Solid experience of working as an Engineer within the MSP space

* Strong hands-on experience with Windows 10/11 and macOS

* Solid understanding of LAN/WAN/Wi-Fi networking

* Proficiency in Windows Server 2012/2016/2019 and technologies like:
Active Directory, Hyper-V, DNS, DHCP, DFS, ADFS, FAP

* Experience with Office 365 and Azure
- Google Workspace and AWS a bonus

* Microsoft 365 Fundamentals certified (or similar) preferred

Why Join?

* Hybrid flexibility – split your time between home and their London Bridge office

* Supportive, close-knit technical team

* Real responsibility and client contact

* Ongoing training and certifications

* Annual bonus, staff treats, and regular team lunches

If you’re ready to take the next step and make a genuine impact in a collaborative, growing MSP — apply today. Integral Recruitment is acting as an employment agency in regard to this vacancy