Tier 2 Coordinator MAM Post-Production Playout

This job is with Warner Bros. Discovery, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Our Team

As Warner Bros. Discovery Inc’s portfolio continues to grow – around the world and across platforms – the Global Technology & Operations team is building media technology and IT systems that meet the world class standard for which Discovery is known. GT&O builds, implements and maintains the business systems and technology that are critical for delivering Warner Bros. Discovery’s products, while articulating the long-term technology strategy that will enable Warner Bros.

Discovery’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms.

From Amsterdam to Singapore and from satellite and broadcast operations to SAP, we are driving Discovery forward on the leading edge of technology.

You will mainly be involved on WBD Sports. The channels moved in a technology transformation for all his equipment home of all countries in Europe based on a hybrid architecture on premise and cloud.

London and Paris team manage the engineering and support of this new group surrounded by two playout center and all the markets in Europe from Eurosport.

If you’re not afraid by the new technologies and you want to be part of a dynamic and international team, join us in the heart of the channel sport broadcast in 21 languages.

Your new role
Part of the M2P Team engineering (Mam, Postproduction and Playout) you will be part of the tier 2 team to coordinate support and the team on MAM, Post-Production and Playout. They work on a virtualized hybrid, on-premised and cloud platform.

Coordination:
Coordinate the tasks of the tier 2 team (9 people split between Paris and London), assignment and follow up with the tier 1 team.

Work with tier 3 engineering team based in Paris or London

Report to the team managers

Help in the change management

Build test plan and coordinate tests phases of the T2 team.

Plan maintenance, upgrade, load tests windows.

Support:
Manage the ticket escalated by support level 0/1

Follow up of the incident and problems with the different teams and vendors

Follow up update on platform day to day with the support Tier 1

Non regression test

Upgrade phases and reboot action coordination

In charge of the global health of the system

Tier 2 support expert

Qualifications and Experience
Degree in Technology, or similar

English writing and speaking

French (optional)

Communication skills

Capacity to work on a constant change environment

Capacity to work on a stress environment with production team during live event

Strong team member with self-motivation and consistent customer service

Excellent troubleshooting, analytical and problem-solving skills

Minimum of 10 years of experience in Broadcast Technology in a support or engineering role

Collaborative leadership

Experience in Sport, News, Production and Documentary environment

Experience with a MAM, Post-Production tools, Playout

Extensive Broadcast technical background (IP video 2110, AES 67, NMOS, video and audio formats and codec…)

Good understanding of IT technologies and the associated challenge (network, virtualization, storage, cloud services, security…)

Following technology intelligence to permanently keep the system efficient for business growth

General
Work on office hour

London, UK or Paris, France

Work remotely possible 2 days a…