1st​/2nd Line Support Analyst

Position: 1st/2nd Line Support Analyst (Contract)
1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation

We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person.

Role and Responsibilities

Deliver outstanding customer service via phone, email, and face-to-face interactions.
Diagnose and resolve technical issues efficiently, escalating when necessary.
Support Windowsenvironments and Microsoft Office 365 applications.
Assist with AOVPN, Autopilot, and Azure configurations (preferred).
Provide remote support using VPN and other remote tools.
Manage Active Directory tasks, including user account administration.
Support iOS and Android mobile devices.
Perform basic hardware diagnostics and troubleshooting for laptops and related equipment.
Utilize IT Service Management (ITSM) and Asset Management tools.
Adhere to ITIL best practices and contribute to process improvements.
Essential Skills & Experience

Minimum 3+ years in IT support roles.
Strong problem-solving skills and ability to work under pressure.
Excellent communication and interpersonal skills.
Windows and Office 365
VPN and remote support tools
Active Directory
Mobile device support (iOS & Android)
Familiarity with ITIL principles and ITSM tools.
Rate & Details

Competitive rate: £180 - £200 per day (Inside IR35)
3 Month Contract
Full-time, 5 days per week on-site (London)
1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation