ServiceNow Catalogue QA & Delivery Lead

Position: ServiceNow Catalogue QA & Delivery Lead
Job Title:

Service Now Catalogue QA & Delivery Lead

Location:

Bromley - 3 Days Onsite
Contract Length: 6 Months (Possibility for Extension)
Daily Rate:
Circa £700/Day
Working Pattern:
Full Time

Are you a dynamic leader with a passion for quality assurance and delivery in the exciting world of IT Service Management? Our client is seeking a Service Now Catalogue QA & Delivery Lead to bring a 'testing mindset' to their team and drive successful outcomes in their Service Enablement journey.

Position Overview:

In this role, you will be the subject matter expert on testing practises, responsible for establishing effective testing strategies and processes to ensure the successful delivery of the Request catalogue build-out. You'll play a pivotal role in managing the end-to-end project lifecycle for Service Now catalogue enhancements.

Primary

Skills Required:

Primary Skill

Understanding of IT Service Management (ITSM) processes and Service Now Service Catalog functionality.
Service Now experience (especially Service Catalogue / ITSM / Service Request workflows)
End-to-end testing / QA experience
-Validating workflows, automation, approvals, integrations
Manage end-to-end project lifecycle for Service Now Catalog enhancements and related initiative
Quality assurance mindset
-Ensuring solutions meet business and operational requirements
Experience testing service management processes. Not just applications, but process and tool together
Agile delivery experience. Jira (or similar), working in sprints, backlog tracking
Highly organized and detail-oriented professional to oversee the testing and quality assurance of Service Now Catalogue items
Track end to end testing, maintaining documentation of test cases, results and issue resolutions
Project management activities, ensuring timely delivery in Agile manner, tracking tasks and epics in JIRA as well as coordinating outcomes across teams
ALM Octane, Python, Java is essential

Nice to have :

Experience as a Scrum Master is a plus.
Proven track record in Service Now testing and administration.
Ability to translate complex work into executive-ready presentations.

Key Responsibilities:

Test Strategy Development:
Create and optimise testing and automation strategies, including defect management and reporting.
Project Management:
Ensure timely delivery of project aspects while tracking work in JIRA.
End-to-End Testing:
Validate workflows, automation, approvals, and integrations for a seamless experience.
Stakeholder Communication:
Facilitate regular updates and risk assessments, ensuring alignment with business needs.
Documentation Management:
Track and maintain documentation of test cases, results, and issue resolutions.

What We're Looking For:

We seek a highly organised and detail-oriented professional who thrives in a fast-paced, agile environment. Your excellent communication and problem-solving skills will be vital as you guide the testing and quality assurance of Service Now Catalogue items.

### Why Join Us?

Collaborative Environment:
Work alongside a talented team that values innovation and creativity.
Impactful Role:
Play a critical part in shaping the Service Enablement journey.
Attractive Compensation:
Enjoy a competitive daily rate of £700.

If you are ready to take on this exciting challenge and make a significant impact, we want to hear from you! Apply today and be a part of our client's transformative journey in the Service Now space!

Join us in driving excellence through quality assurance and delivery!

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