VodafoneThree - Office IT Engineer - FTC United Kingdom Office IT Governance

Position: VodafoneThree - Office IT Engineer - 12 Months FTC United Kingdom Office IT Governance [...]
## Vodafone Three - Office IT Engineer - 12 Months FTCLondon, United Kingdom
*
* Location:

** Paddington   
** Salary:
** Excellent basic salary plus bonus and Vodafone benefits  
*
* Working hours:

** Full time 37.5 hours per week – Monday to Friday  
** Duration:
** 12 Months FTC    
* This role is 5 days a week onsite in our Paddington Office
*** Who We Are
** We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

** Why Vodafone Three
** Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected future with technologies like Cloud, AI and big data.
** What you’ll do
** Our Office IT team provide various levels of governance and service but primarily they have the accountability for ensuring the tools provided to internal and external system users are fit for purpose, delivered within their Service Level Agreements and over the top demand delivery meets the customer requirement.
* You will provide high quality and professional support service to the internal and external system users with any Office IT related questions/queries & support they may require.
* You will be providing second line support to the internal and external system users via ticket system.
* You will be supporting new joiners into the business with initial laptop set up.
* You will manage the recovery of all returned devices and ensure accurate asset records are kept.
* You will perform hardware recycling activities and also build / distribute devices.
** Who you are
*** You will have previous experience in Microsoft operating systems.
* You will demonstrate knowledge in laptop / desktop hardware maintenance (preferably Lenovo or Dell).  Apple experience is plus.
* You will showcase great customer service skills and want to make a difference to our end users.
* You will be able to showcase previous experience of working in an IT support function.
* You will be able to communicate with a range of internal stakeholders via different means of communications such as face to face or email support.
* You will have a good attention to detail.
* We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job…