Interaction Designer

Role:
Interaction Designer

Location:

London/Remote

Contract/Perm:
Perm

Start Date:

ASAP

Clearances:
Internal Background Check (DBS) / Eligible for Security Clearance

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We are …

We’re an independent digital transformation consultancy with clients across public and private sectors. We help our clients solve complex technical problems and provide human-centred solutions that lead to positive outcomes. We do this with multidisciplinary teams of strategists, architects, developers, designers and analysts working closely alongside client stakeholders and end users.

We operate as a flat organisation, and believe in trusting and supporting our team to operate independently, making the most of their expertise. We believe in giving everyone an opportunity to continually learn and grow in the direction they choose, and we actively help people to shape the career they want. We take work-life balance seriously, enabling people to work flexibly where possible and we strive to create a fun and relaxed working environment allowing our team to thrive.

We believe diversity makes us a stronger company and we seek to employ people with different ideas, styles and skill sets, each able to contribute in unique ways. This diversity engenders a richer, more creative environment – one in which our people, clients and end-users can all benefit.

The role

We’re looking for an Interaction Designer to join our multidisciplinary team designing and delivering innovative, user-centred digital public services for Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured, and logical approach to understanding problems and designing inclusive, human-centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who is keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges.

• Proven experience and knowledge of using  Prototype Kit, design systems and design patterns
• Proven experience of understanding and ensuring usability, accessibility, and inclusivity, in line with WCAG and  design guidelines.
• Demonstrates practical experience of working to the Government Service Standard, ideally with service assessment experience across all phases
• Designs simple, intuitive, and accessible digital services that meet user needs and business objectives.
• Takes an end-to-end view of services, creating effective, user-centred interactions across channels.
• Participates in user research activities, using qualitative and quantitative evidence to inform design decisions and service improvements.
• Rapidly prototypes and tests designs using a range of methods, including paper, digital, and code-based prototypes
• Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes.
• Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base.
• Facilitates workshops, co-design sessions, and user testing to explore problems, generate ideas, and validate solutions.
• Works collaboratively within agile, multidisciplinary teams alongside developers, researchers, product managers, and stakeholders to deliver effective services.
• Contributes to design standards and design systems, maintaining consistency across services and interfaces.
• Supports service transformation by improving the efficiency, speed, and usability of public services.

• Excellent verbal, written, and facilitation skills, able to engage confidently with stakeholders at all levels.
• Strong technical literacy, able to understand high-level technical processes, constraints, and concepts.
• Recognises and works within project constraints, supporting teams to deliver value to clients and users.
• Supports and coaches teams and stakeholders in user-centred design and agile ways of working.
• Contributes to internal culture, tools, processes, and capability development.

• Contribute…