Senior Analyst

Position: Senior Change Analyst
Location: Greater London

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs.

It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).Learn more about life and purpose of our company directly from India colleagues’ video:
** Role

Description:

** The Change Management team at LSEG Technology is responsible for overseeing and coordinating changes to production systems across a global landscape. Operating in a dynamic and fast-paced environment, the team plays a critical role in ensuring stability, minimizing risk, and enabling continuous service improvement. This role requires a proactive approach, attention to detail, and a solid foundation in IT service management.
*
* Key Responsibilities:

*** Manage change records in alignment with organizational standards and risk appetite.
* Lead Change Advisory Board (CAB) meetings to support informed decision-making and risk evaluation.
* Lead all aspects of the full change lifecycle, ensuring timely closure and initiating post-implementation reviews for unsuccessful changes.
* Multi-functional Collaboration :
Collaborate with Incident and Problem Management teams to assess and support change requests.
* Reporting and Compliance:
Produce and distribute regular reports to highlight trends, performance metrics, and compliance gaps.
* Raise awareness of non-compliance issues and promote consistency to change management policies.
** Process Improvement And Enablement
*** Contribute to the ongoing enhancement of change management processes and supporting tools.
* Support the development and maintenance of training materials and documentation to reflect evolving standard processes.
** Candidate Profile / Key

Skills:

** Service Management Foundations**:
** Strong understanding of ITIL principles and service management practices, including change, incident, and problem management.

Tool Proficiency:
Hands-on experience with ITSM platforms such as Service Now or similar tools to run workflows and operational tasks.

Clear and Collaborative Communication:
Communicates with clarity and purpose. Actively listens, shares relevant information, and builds strong working relationships.

Accountability and Follow-Through:
Takes ownership of responsibilities, follows through on commitments, and ensures timely task completion.

Problem Solving :
Applies critical thinking to identify root causes, interpret data, and recommend practical, data-driven solutions.

Process Awareness and Compliance :
Understands the importance of structured processes, documentation, and compliance with audit and quality standards.
** Qualifications**:
* ITIL 4 Foundation Certification
* Bachelors degree or equivalent experience in an IT related field
* Previous experience working with or within an IT Service Management Function
* Stakeholder management experience.
** Benefits**:

We are looking for intellectually curious people, passionate about the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios! If you are creative and a problem solver, this is the place to be as will be supporting you to fast-forward your career!

We maximise each employee’s potential through personal…